Duty Manager

3 weeks ago


Southwark, United Kingdom Hyatt Regency London Albert Embankment Full time
Job Title: Duty Manager

Hyatt Regency London Albert Embankment is seeking a highly skilled and experienced Duty Manager to join our team. As a Duty Manager, you will be responsible for ensuring the smooth and efficient operation of the hotel and its various departments, providing exceptional customer service to our guests at all times.

Key Responsibilities:
  • Manage the day-to-day operations of the hotel, including front desk, concierge, and food and beverage outlets.
  • Ensure that all guest rooms are serviced and inspected to the highest standards.
  • Coordinate with Housekeeping to ensure that the hotel inventory is fully covered and all guest rooms are available for guests' arrivals.
  • Deal with all guest queries and complaints in a satisfactory manner.
  • Be highly visible in the hotel lobby and outlets, proactively approach guests and check for satisfaction.
What We Offer:
  • Competitive salary.
  • Meals on duty.
  • Uniform and dry cleaning.
  • Employee discounts across Hyatt hotels.
  • Career progression to everybody who wants to grow and develop within the company or industry.
  • The opportunity to be part of a fantastic team and working for a Brand defining Hotel.
  • 23 Annual Holidays.
  • Pension Scheme.

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