Healthcare Support Specialist

1 week ago

Surrey, United Kingdom GenesisCare Full time

About GenesisCare

GenesisCare is a leading provider of private oncology services in the UK, pioneering a transformation in cancer care. Our team of over 600 highly trained physicians, healthcare professionals, and support staff operate 14 specialist outpatient cancer centres across the UK.

Our Mission

We take an integrated approach to cancer care, focusing on treating the whole patient, not just the cancer. Our personalised treatment programmes include wellbeing services in partnership with Penny Brohn UK and exercise medicine, proven to enhance patient outcomes.

The Role

We are seeking a skilled and compassionate Healthcare Support Specialist to join our dedicated team at GenesisCare UK. As a Healthcare Support Specialist, you will play a pivotal role in providing support to our clinical teams, nursing staff, consultants, and diagnostic radiographers.

Key Responsibilities

  • Prepare specialist trolleys prior to clinics and procedures
  • Ensure general tidiness of consulting rooms and clinical areas
  • Maintain a clean environment, adhering to infection control policy
  • Ensure adequate stocks are maintained, ordering stock where needed
  • Provide chaperone service when required
  • Participate in provision of care to patients as directed by nurses, radiographer, or consultants
  • Assist consultants and nurses with clinical procedures
  • Supervise/assist patients with dressing as required
  • Supervise/assist patient's mobility
  • Act as patient advocate at all times
  • Promote the centre as a provider of high-quality healthcare
  • Record temperature, pulse, respirations, blood pressure, and accurately chart when required, report abnormal readings to qualified nurse or consultant
  • Obtain blood and other samples from patients and ensure their correct and safe storage and transportation to the laboratory
  • Perform simple dressings (aseptic technique), accurately record in evaluation, ensuring it is countersigned by a qualified nurse
  • Adhere to company standards in respect of appearance, behaviour, and demeanour at all times
  • Where required, provide assistance to the radiographers in the MRI and PET CT suites
  • Assist with admin in pharmacy department
  • Carry out any other duties appropriate for a post of this nature
  • Ensure that patient confidentiality is maintained in respect of personal information in accordance with GenesisCare policies and statutory legislation

Requirements

  • Strong relationship building skills
  • Able to work flexibly to achieve GenesisCare business objectives and meet unpredictable demands
  • Good communication skills
  • Experience in venepuncture (Not essential – can be trained in house)
  • Use of Microsoft suite of applications including Excel, Word, Outlook
  • Evidence of effective staff liaison and co-operative working
  • Evidence of an empathetic approach to patients and or customers
  • Experience in the healthcare sector
  • Experience in a customer-focused environment
  • Able to demonstrate a professional approach at all times whilst under pressure
  • Smart and well-presented – Confident, articulate, diplomatic, and tactful
  • Able to demonstrate flexibility with work hours and cover for others
  • Prepared to travel to meetings and training courses if required

Qualifications and Knowledge

  • NVQ level 3 in Health & Social Care (or QFC)
  • Have a level of understanding of customer care
  • Have an awareness of UK health environment
  • Have an awareness of data protection and patient confidentiality

Why Choose GenesisCare

Discover what's in store for you when you join the GenesisCare UK team:

  • Shape your work-life balance with 25 days of annual leave, plus bank holidays, and the option to buy more or sell back annual leave.
  • Prioritise your well-being with complimentary private medical and dental coverage, access to Employee Assistance Program, and Income Protection.
  • Access our world-class radiotherapy – free to you and your immediate family, if required.
  • Secure your future with a competitive Company Contributory Pension Scheme.
  • Nurture your mental health and well-being through our well-being community, with access to Babylon Health and Headspace Wellbeing.
  • Enjoy hassle-free commutes with free parking at most of our centres.
  • Treat yourself with exclusive retail discounts.

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