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Service Support Specialist

2 months ago

Surrey, United Kingdom British Red Cross Full time

About The Role

Are you passionate about making a positive impact in people's lives? The British Red Cross is seeking a dedicated Service Support Specialist to join our Health and Local Crisis Response service. This rewarding role offers the opportunity to provide essential support to individuals during times of need.

Responsibilities
  • Deliver practical and emotional support to individuals requiring assistance.
  • Collaborate with healthcare professionals to ensure smooth transitions for adults following hospital stays.
  • Respond promptly to referrals from healthcare providers, assessing service users' needs effectively.
  • Develop personalized support plans tailored to each individual's unique circumstances.
  • Provide ongoing support to individuals after hospital discharge, facilitating their successful reintegration into the community.
  • Arrange transportation for medical appointments and essential errands.
Requirements
  • Possess a valid UK manual driving license.
  • Demonstrate a strong understanding of NHS and Social Care services.
  • Exhibit a commitment to enhancing service quality and delivering exceptional support.
  • Maintain professionalism when handling inquiries and interacting with individuals.
  • Display flexibility in working hours to meet the needs of service users.
Benefits

The British Red Cross offers a comprehensive benefits package designed to support your well-being and professional development:

  • Generous annual leave entitlement with the option to purchase additional days.
  • Contributory pension scheme.
  • Flexible working arrangements to promote work-life balance.
  • Extensive learning and development opportunities to enhance your skills and knowledge.
  • Access to employee discounts and wellbeing assistance programs.
  • Collaborative team environment fostering a supportive and inclusive culture.
  • Various employee benefits, including Cycle to Work scheme and season ticket loan.