Product Support Specialist

4 days ago


Surrey, United Kingdom nGenium Full time
Product Support Engineer

Salary: £35k - £39k

Location: Surrey

nGenium, a specialist manufacturer of Analytical instruments, is seeking an experienced Product Support Engineer to join their engineering team in the south of the UK.

This is a varied engineering position suited to someone with experience in chromatography, Mass spec, or Spectroscopy equipment, looking to build upon their science background and become a well-trained field engineer with excellent customer service skills.

Key Responsibilities:

  • Install, service, maintain, repair, and upgrade complicated analytical instruments in high-tech labs across the world.
  • Support customers and identify opportunities to build relationships and increase sales.
  • Produce key documentation and write up quotations.

Requirements:

  • Science background as a lab technician or analytical chemist working with Analytical instrumentation.
  • Hands-on experience troubleshooting and using chromatography/Mass spec and spectroscopy equipment.
  • Field Service Experience (Desirable)
  • Good customer service and problem-solving skills.
  • Strong educational background within science and engineering.
  • Full UK driving license and right to work.
  • Ability to travel.

About nGenium:

nGenium is a specialist manufacturer of Analytical instruments. They are in an exciting period of growth and are looking to expand their engineering team in the south of the UK.



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