Field Service Technician
7 days ago
Job Summary:
We are seeking a skilled Field Service Technician to join our team at Ricoh. As a Field Service Technician, you will be responsible for providing technical support to our customers, including installation, maintenance, and repair of our flagship products.
Key Responsibilities:
- Provide technical service to customers, ensuring they receive a satisfactory service in line with agreed service level agreements.
- Maximize revenue by identifying potential business and professional service opportunities while carrying out day-to-day duties.
- Manage and control vehicle/site stock to improve first-time fix levels to customers and minimize stock losses and product downtime.
- Work on a rotating shift pattern, including days, evenings, and weekends, including bank holidays.
- Work well within a close team environment, including the customer.
- Work under pressure to agreed timescales.
Requirements:
- Excellent knowledge of electrical/mechanical engineering.
- Experience with high-end Commercial Print customers.
- Experience with high-end Cutsheet products and/or Ink Jet-based solutions.
- Good product knowledge, including pre/post equipment.
- Proven fault-finding technique.
- IT literate.
- Excellent interpersonal and customer handling skills.
- Excellent knowledge of Company Service procedures.
What We Offer:
- Flexible and hybrid working in line with role requirements.
- An inclusive workplace.
- An excellent package with solid basic, strong bonus, and company benefits, including:
- A competitive holiday entitlement.
- Two days special leave per annum for volunteering.
- Additional holiday purchase scheme.
- Flexible retirement plan.
- Wellbeing schemes to support your physical, emotional, and financial health.
- Company car/car allowance (role-specific).
- Cycle to work scheme.
- Career development and life-long learning opportunities.
- Opportunity to join a global company.
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