Customer Support Training Specialist
4 weeks ago
Company Overview:
Additional Resources is a reputable organization known for its commitment to outstanding customer service and high-quality repair solutions in the automotive sector.
Role Overview:
As a Customer Support Training Specialist, you will be responsible for facilitating customer interactions and managing service appointments to ensure efficient operations within the workshop.
Key Responsibilities:
1. Coordinate service, repair, and MOT bookings, including managing courtesy vehicle arrangements.
2. Procure parts from vendors while maintaining clear communication with clients regarding the status of their vehicles, fostering trust and transparency.
3. Monitor the progress of jobs in the workshop, including reviewing inspection videos, MOT documentation, and providing quotes for additional advisory services.
4. Prepare invoices and ensure vehicles are ready for collection, clearly explaining the completed work to customers.
5. Utilize CRM systems to enhance business development and maintain ongoing communication with current clients.
6. Leverage garage management software to identify and report on missed opportunities and unbooked advisories.
Qualifications:
- Previous experience as a Service Advisor or in a comparable position is preferred.
- Proficient in Microsoft Office; experience with TechMan Garage System Software is advantageous.
- A valid UK driving license is required.
Working Hours:
- Monday to Friday: 08:00 - 17:30
- Occasional Saturday: 08:00 - 13:00
Benefits:
- 20 days of annual leave
- Pension scheme
- Bonus scheme
- Death in service insurance
- Uniform allowance
- Complimentary annual MOT for personal vehicles
- Discounts on servicing and repairs for friends and family.
We are committed to processing your personal data in a fair and transparent manner. For more information regarding our privacy practices, please refer to our Privacy Policy on our website. It is essential to be aware of your individual rights and the measures we have implemented to safeguard your data.
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