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Continuous Improvement Specialist

2 months ago


London, Greater London, United Kingdom Global Banking School Full time
Job Title: Apprenticeship Improvement Manager

We are seeking a highly skilled and experienced professional to join our team as an Apprenticeship Improvement Manager. This is a full-time, on-site role that requires close collaboration with both academic and administrative departments to foster a culture of continuous improvement that enhances the student and staff experience, streamlines processes, and promotes institutional excellence.

Key Responsibilities:
  • Lead and execute continuous improvement initiatives across academic and administrative units, focusing on driving efficiency, enhancing service delivery, and elevating the student experience.
  • Collaborate with academic and administrative stakeholders to identify improvement opportunities that directly impact student outcomes and organisational success.
  • Regularly assess the impact of continuous improvement projects, providing data-driven insights and feedback to stakeholders.
  • Advocate for and implement best practices in higher education continuous improvement, ensuring compliance with sector regulations and quality standards.
  • Champion a culture of quality and excellence, ensuring that all initiatives are student-centered and contribute to an exceptional campus experience.
  • Oversee the day-to-day performance of the CI team, assigning tasks based on individual strengths and providing regular feedback through 1:1 meetings.
  • Communicate project statuses, challenges, and successes to senior leadership, ensuring transparency and alignment with institutional goals.
  • Ensure all improvement initiatives meet regulatory requirements and higher education industry standards, maintaining a high standard of compliance and quality.
Requirements:
  • Extensive experience working in higher education, with a deep understanding of the operational and academic structures within a university environment.
  • Demonstrated success in driving continuous improvement initiatives that result in measurable gains in efficiency, service quality, and student/staff satisfaction.
  • Understanding of continuous improvement methodologies such as Lean, Agile, Kaizen, or Six Sigma.
  • Strong communication and interpersonal skills, with the ability to engage and inspire academic, administrative and managerial staff across various departments.
  • Excellent analytical skills, with the ability to interpret complex data and identify key opportunities for improvement.
  • Experience leading cross-functional teams and managing multiple projects within a higher education context.
  • Strong IT skills, including proficiency with Microsoft Office Suite and other relevant software.
  • Proven ability to meet key performance indicators (KPIs) and Service Level Agreements (SLAs) within a university setting.
  • To GBS values and regulations, including equal opportunities policy.
  • The GBS's Social, Economic and Environmental responsibilities and minimise environmental impact in the performance of the role and actively contribute to the delivery of GBS's Environmental Policy.