Business Implementation Specialist

1 month ago

York, York City, United Kingdom StarCompliance, LLC Full time
Job Title: Business Implementation Analyst

StarCompliance Software is seeking a highly skilled Business Implementation Analyst to join our team. As a key member of our implementation team, you will be responsible for soliciting system configuration requirements, providing implementation services, and identifying market requirements for future product development.

Key Responsibilities:
  • Identify client-defined configuration requirements and create implementation project plans
  • Assist client firms with the initial roll-out of the application firm-wide and provide initial client training and implementation support
  • Facilitate user feedback sessions to identify problem areas and clarify feature requests
  • Identify and escalate potential roadblocks/issues and work with Account Management for resolution
  • Transition clients to customer support for ongoing support and on-demand assistance
  • Assist quality assurance with software testing and prioritize incidents for resolution
  • Provide input to internal processes for managing the development priorities and product roadmap
  • Manage client and stakeholder expectations throughout the product lifecycle
Mandatory Skills and Experience:
  • Strong interpersonal skills working with clients and internal technical staff
  • Strong analytical and problem-solving skills
  • Excellent written and verbal skills to document project requirements and track milestones
  • Excellent attention to detail and process-driven methodologies
  • Proactive approach to leading a team, managing a project, and problem resolution
  • 5 years of experience as a business analyst or implementation consultant in software or information services
  • Financial Compliance experience preferred
  • Strong SQL/HTML skills
Transferable Skills and Experience:
  • Previous experience working with colleagues in a different time zone preferred
  • Previous project management experience is advantageous
  • Experience defining, implementing, or supporting software in the financial services industry preferred
  • Knowledge of code of ethics regulations and compliance risks ideal but not required

StarCompliance is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind based on race, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, gender identity or expression, marital/civil union/domestic partnership status, veteran status, or any other protected characteristic.

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