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Repairs Resolution Officer
2 months ago
We are seeking a skilled Repairs Resolution Officer to join our team at Brackenberry Ltd. as a temporary assignment, with a high likelihood of extension or conversion to a permanent role.
**Key Responsibilities:**
- To support the Repairs Resolution Manager in the implementation of systems, policies, and processes that promote efficient service delivery.
- To investigate and respond to Stage 1 complaints made under the Council's Corporate Complaints process and Member enquiries.
- To conduct thorough investigations in line with the Council's overall vision, values, and strategic aims, ensuring exceptional customer service is delivered.
- To engage directly with customers in the provision of a front-line complaint service, addressing general customer queries and complex enquiries, and resolving any form of customer dissatisfaction.
- To collaborate with the Council's contractors to provide an excellent repair service by arranging repairs and monitoring to completion at the required standard.
- To deliver specific elements of projects, such as work packages, and be fully accountable for the quality and timelines of the products.
**Required Experience:**
- Proven and relevant experience gained in a similar role.
- Experience of communicating effectively with customers and at all levels of the organization.
- Experience of repairs and maintenance service delivery.
- Experience of responding to correspondence and drafting reports.
**Important Notes:**
- Candidates should be available to start immediately or at short notice.
- Candidates should have the right to work in the UK.
**Disclaimer:** Brackenberry Ltd. is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and are an equal opportunity employer. Unless otherwise stated, all of our roles are temporary, though opening assignments can be and often are extended by clients on a longer-term basis and can sometimes become permanent.
