Property Management Leader
6 days ago
North Property Group is a dynamic and innovative real estate company that has redefined the industry since its inception. With a collective experience of over two decades, we have established ourselves as a leader in property management and development. Our team is dedicated to crafting exceptional experiences for our clients, and we are committed to delivering award-winning service, tailored solutions, and access to exclusive off-market opportunities.
Our ValuesWe are driven by a set of core values that guide our actions and decisions:
- Ambition: We strive for excellence in everything we do.
- Consistency: We maintain high standards and deliver results consistently.
- Disruption: We challenge the status quo and innovate to stay ahead.
- Execution: We turn ideas into reality with precision and speed.
- Ownership: We take responsibility for our actions and outcomes.
- Transparency: We communicate openly and honestly with our clients and stakeholders.
We are proud of our achievements and recognition in the industry:
- We were named the 46th fastest-growing, founder-led, independently owned business in the UK by The Sunday Times in 2023.
- We were Highly Commended Sales & Lettings agency of the year 2024 by RESI awards.
- We were finalists at Property Week's Property Awards & RESI Awards 2023 & 2024.
- We were finalists at the Great British Entrepreneur Awards 2023.
- We were finalists at the Yorkshire Business of the Year Awards 2024 and Property Awards 2024.
- We ranked 6th overall among Yorkshire's fastest-growing businesses 2023 by the Yorkshire Post.
- We were recipients of the North Fast Growth 50 Awards, winners at the SME National Business Awards, and finalists for the Scale Up Awards 2023.
- We ranked 34th overall on the FEBE Growth 100 list and finalists at the Insider Yorkshire Property Awards.
We are seeking an experienced Operations Director to join our team at North Property Group. As a key member of our leadership team, you will be responsible for overseeing the operational framework that drives the efficiency and effectiveness of our property management and development activities. Your focus will be on expansion and strategic vision, reporting to the Co-Founders and leading the department to implement robust processes and ensure alignment with our strategic goals.
ResponsibilitiesThe successful candidate will be responsible for:
- Developing and executing operational strategies aligned with our business objectives, identifying opportunities for improvements and driving innovative solutions and expansion.
- Managing day-to-day operations across all departments, establishing policies, implementing changes, and ensuring compliance with property laws and regulations.
- Evaluating overall company performance in property management and development, providing necessary reports to the Co-Founders, and assisting in setting strategic plans.
- Developing strategies to minimise losses, reduce operational costs, and increase employee productivity.
- Understanding budget development, analysis, and financial planning to increase revenue margins from property investments.
- Overseeing and managing key operational projects, ensuring timely and successful completion.
- Leading, mentoring, and developing teams to ensure high performance and engagement, fostering a culture of continuous improvement and accountability.
- Overseeing the development and implementation of efficient processes and workflows, monitoring and evaluating operational processes, and implementing corrective actions.
- Optimising resource allocation and utilisation to ensure cost-effective operations.
- Ensuring compliance with industry regulations and standards, developing and maintaining risk management policies and procedures.
- Establishing key performance indicators (KPIs) and monitoring operational performance against targets.
- Collaborating with other departments, including Sales, Lettings, Marketing, HR, and Finance, to ensure cohesive operations.
- Building and maintaining strong relationships with external partners, vendors, and regulatory bodies.
- Ensuring the highest standards of service delivery, health and safety, and customer satisfaction through quality control measures and regular audits.
- Coordinating cross-functional teams to achieve project goals and deliverables.
- Staying up to date with industry trends and technological advancements to drive operational innovation.
- Implementing new technologies and systems to enhance operational efficiency and effectiveness.
The ideal candidate will have:
- Proven experience in a high-level operations leadership role, preferably in property management or real estate.
- Extensive experience in strategic planning, process optimisation, expansion, and resource management.
- A successful track record in leading high-performing teams and driving company growth.
- Strong financial and business acumen.
- Compliance with industry regulations and standards.
- Exceptional leadership, team management, and project management skills.
- Strong analytical, problem-solving abilities, and a strategic thinker.
- Proficient in operational and project management software, with knowledge of CRM tools like Salesforce.
- Excellent communication and interpersonal skills for building strong stakeholder relationships.
- Ability to thrive in a fast-paced, dynamic environment, adapting to changing priorities.
- Deep understanding of the real estate market and current trends.
- Bachelor's degree in Business Administration, Operations Management, or related field (Master's preferred).
- Commitment to North Property Group's values and mission, with high integrity.
- Willingness to travel between all offices, including London, Leeds, and Manchester.
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