Digital Systems Analyst

2 weeks ago

London, Greater London, United Kingdom JCDecaux Full time
Job Description

Within JCDecaux UK, the role of Digital Systems Analyst (DSYA) provides the company with desktop support for the digital estate of over 10,000 network-connected assets. The role is pivotal in supporting the rapidly growing number of digital players and other network devices, which generate 80% of the company's turnover, and sits within the Digital Systems team, part of the Service Delivery department.

Key Responsibilities
  • Implement base and player firmware upgrades to the digital player estate, ensuring seamless integration and optimal performance.
  • Configure players for new installations with appropriate TAGs and configuration, guaranteeing accurate and efficient deployment.
  • Analyze issues and incidents logged to the Service Delivery ticket system, applying technical expertise to resolve complex problems.
  • Monitor primarily large format digital network equipment (e.g., video processors), identifying potential issues and implementing proactive measures.
  • Highlight and escalate concerns regarding physical/network security to DSYTL for review and appraisal, ensuring the highest level of security and compliance.
  • Maintain documentation and asset tracking systems, ensuring accurate and up-to-date records.
Requirements
  • Communicate effectively with project stakeholders at all levels, providing clear and concise updates.
  • Communicate issues and risks in projects to the DSYTL, HDS, ensuring timely and informed decision-making.
  • Experience of working with digital out-of-home technologies (KIS, Broadsign, OneLAN, etc.), as well as various operating systems (Linux and Windows variants).
  • Quality Management skills, including the ability to make measured appraisals of risk in different situations.
  • Languages: Fluency in English, French desirable.
  • Highly motivated and project-oriented, with excellent analysis, testing, and troubleshooting skills.
  • Confident to take the lead on digital support issues and have the confidence to work on challenging and complex support problems.
  • Adherence to health and safety guidelines when working on site and undergo any required training.
  • Educated in a Business, IT, or engineering-related field or relevant industry experience with at least 4 years in a technology support function/role.
  • Working towards CMNO, CCNA, or equivalent.
About JCDecaux

We believe in building a diverse and inclusive culture and positive employee experience. Our latest Belonging Survey showed that our colleagues feel valued and listened to as we continue to build an environment where everyone can thrive, grow, belong, and be their authentic selves. We believe that diversity of thought, experience, and background provides the platform for great creativity. We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

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