Front of House Salon Coordinator
1 week ago
We are seeking a highly motivated and enthusiastic Receptionist to join our dynamic team at Head South Hair & Beauty Studio, located in the heart of Battersea at Northcote Road.
About the RoleThe ideal candidate will possess a passion for the beauty industry, a commitment to delivering exceptional customer service, and the ability to thrive in a fast-paced salon environment.
Key Responsibilities- Provide accurate information and assistance to clients via phone and messaging platforms.
- Foster a welcoming and attentive atmosphere by actively engaging with clients in-person and virtually.
- Schedule and manage appointments efficiently, maximizing stylist availability and client convenience.
- Process payments and handle transactions with accuracy and integrity.
- Deliver exceptional customer service, adhering to the Head South customer service methodology to ensure client satisfaction and retention.
- Assist the Salon Manager in content creation and social media interactions.
- Maintain a clean and organized work area, adhering to hygiene and safety standards.
- Previous experience/knowledge in the hairdressing/beauty industry is required.
- High school diploma or relevant work experience.
- Positive and proactive working attitude.
- Excellent communication skills.
- Confident, polite, effective, and friendly demeanor.
- Well-versed in social media platforms, including Instagram and TikTok.
- Fluent in English.
- A competitive hourly rate of £12.50, plus incentive schemes based on performance.
- A well-being package, including access to retail discounts, cinemas, events, gym memberships, and wellness activities.
- A referral program.
- A performance bonus scheme.
- Top-rated hair services for free (terms and conditions apply).
- An exceptional staff discount for products.
- An executive training program provided by directors, enabling career growth to become a Salon Manager.
- Attendance to exclusive Fashion Events.
- Exposure to working with A-list clients and Multinational Brands.
- Modern and inclusive Team Member's areas.
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