Showroom Operations Manager

4 weeks ago


Llandudno, Conwy, United Kingdom Wren Kitchens Limited Full time
About The Company

Wren Kitchens is the premier kitchen retailer in the UK, boasting over £1 billion in revenue, more than 100 showrooms across the UK, and an exciting venture into the USA. We are not just in the business of selling kitchens; we also manufacture, deliver, and install them.

If you share our enthusiasm for expanding our business and surpassing customer expectations in a competitive sales landscape, you will be rewarded by a company that values talent with outstanding earning potential and numerous opportunities for advancement.

About The Role

Position Overview:

We are seeking a Showroom Operations Manager to oversee our kitchen showroom.

As a Showroom Operations Manager, you will be accountable for a multi-million-pound kitchen showroom, responsible for recruiting and nurturing a successful team to not only meet sales goals but also deliver exceptional customer service.

Main Responsibilities:
  • Lead and inspire the showroom team, ensuring every customer enjoys a premium experience.
  • Recruit and develop outstanding individuals who will be vital to the showroom's success.
  • Drive sales to achieve and surpass annual showroom targets while maintaining a strong emphasis on customer satisfaction.
In addition to other responsibilities, as a responsible individual, you must ensure that you have read, understood, and comply with policies and procedures related to Health and Safety, as outlined in the Integrated Management System (IMS) Responsibilities document.

About You

Candidate Profile:
  • Extensive experience in a high-value retail environment with multi-million-pound targets.
  • A sales-oriented mindset with a proven history of success.
  • Passionate about mentoring and developing your team.
  • Dedicated to providing exceptional customer service.
What We Offer:
  • Comprehensive training on our products, systems, and sales processes. Please note: This includes a week of residential training at our Academy.
  • Unlimited earning potential.
  • Commission paid during leave.
  • Eye care vouchers.
  • Employee discounts.
  • Referral bonuses.
  • Excellent company-wide opportunities.
  • Staff discounts after your first year.
Applicants offered this role will undergo a basic criminal record check. However, a criminal record will not automatically disqualify a candidate; each case will be evaluated individually, considering the nature of the offense and its relevance to the role.

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