Retail Operations Manager

7 days ago


Llandudno, Conwy, United Kingdom Zachary Daniels Full time

About Zachary Daniels

Zachary Daniels is a rapidly expanding retail business that is the market leader in its sector. We are a high-profile volume retail store, renowned for value-for-money and excellent customer service. Our company is on an upward trajectory, having undergone an impressive new store opening programme over the last few years.

Job Summary

We are seeking a highly motivated and ambitious Assistant Manager to join our team. As an Assistant Manager, you will be responsible for driving forward both turnover and revenues from the store based on lean principles. You will be tasked with managing the day-to-day running of a department, acting as Duty Manager for the entire store in the absence of Store Management, and assisting Store Management in achieving company KPI's.

Key Responsibilities

  • Manage the day-to-day running of a department, ensuring that all tasks are completed efficiently and effectively.
  • Act as Duty Manager for the entire store in the absence of Store Management, taking charge of the store and ensuring that all operations run smoothly.
  • Assist Store Management in achieving company KPI's, including financial and non-financial targets.
  • Ensure that your team delivers exceptional customer service, providing a high level of service to all customers.
  • Deliver exemplary standards in store presentation, stock control, shrinkage, and administration compliance.
  • Comply with all Health & Safety policies and legislation, ensuring that the store is a safe and healthy environment for customers and employees.
  • Use management information to make strategic business decisions, driving forward the success of the store.

Requirements

  • A proven track record in a fast-paced retail environment.
  • The ability to demonstrate a high level of operational, leadership, planning, organisational, interpersonal, and communication skills.
  • A target-driven and customer-service-orientated approach.
  • A high level of motivation and ambition.
  • A self-starter with a can-do attitude.


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