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Customer Service Director
2 months ago
This is an exciting opportunity to join Cast UK Limited as a Customer Service Manager, where you will be responsible for the day-to-day management of the Customer Service Team. As a key member of our team, you will play a crucial role in controlling and developing branch-based sales and margin in line with Company standards of performance.
Key Responsibilities- Continuously assess staff against identified performance criteria and address issues of performance and conduct by applying company policies.
- Ensure all training requirements are met and regularly reviewed.
- Develop and implement sales plans that are focused on retaining and expanding business levels with existing customers and gaining new customers.
- Ensure targets are clearly understood by the team and met on a consistent basis.
- Develop and maintain a close working relationship with the Field Sales team to ensure effective coordination of sales activities.
- Ensure that customer orders are processed accurately and in a timely manner.
- Continually seek to improve communications between branch functions to achieve the highest levels of customer service.
- Excellent customer service skills.
- Outbound sales experience.
- Proven track record of building and maintaining customer relationships.
- Good leadership.
- Ability to think critically, analyze situations, and make informed decisions to resolve customer concerns.
- Effective communication skills with the team and with customers.
- Understanding of customer needs, emotions, and motivations.
Cast UK Limited is a leading executive consultancy providing national recruitment solutions to both clients and candidates. We specialize in HR, Procurement, Buying, Supply Chain, and Logistics, with a team of experts who have a professional background specific to their recruiting sector.
