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Workshop Manager
2 months ago
We are seeking an experienced Workshop Controller to join our dynamic team at West London Jaguar Land Rover. As a key member of our Aftersales Department, you will play a crucial role in ensuring the smooth operation of our state-of-the-art facility.
Key Responsibilities:- Supervise and motivate a team of Technicians & Apprentices to achieve daily targets and provide exceptional customer service.
- Proactively review and prioritize the daily workload to ensure efficient use of resources and minimize downtime.
- Collaborate with the Service Manager to ensure the department meets agreed profits and retention levels, while maintaining high levels of customer satisfaction.
- Implement quality checks and maintain high standards within the workshop and surrounding areas.
- Liaise with colleagues and other departments to ensure a top-quality service for customers.
- Schedule work to meet customer needs, taking into account workshop targets, job complexity, and part availability.
- Assist with technical challenges and provide support to Technicians during repairs.
- Minimum of NVQ Level 3 in Light Vehicle Maintenance and Repair (or equivalent).
- Solid understanding of COSHH legislation, trade practices, and consumer legislation.
- Awareness of quality control and inspection requirements of a workshop.
- Excellent communication and leadership skills.
- Ability to work as part of a team and support colleagues.
- Full valid UK driving license.
We are a leading automotive retailer with a commitment to excellence and customer satisfaction. Our team is passionate about delivering exceptional service and ensuring our customers have a positive experience. If you are a motivated and experienced Workshop Controller looking for a new challenge, we would love to hear from you.
