Workshop Operations Manager
1 week ago
Makerversity is seeking a highly skilled and experienced Workshop Manager to lead our team of experts in ensuring a safe and reliable experience for our members.
The ideal candidate will have a strong background in workshop operations, machine maintenance, and health and safety management. They will be responsible for developing and implementing processes to improve workshop usage, occupancy, and member support.
Key Responsibilities:
- Lead the Workshop team to ensure efficient operations, including education and inductions of members and equipment maintenance.
- Develop and report on OKRs and processes for workshop usage, occupancy, and member support.
- Ensure machine downtime is under 5% and maintain high workshop utilisation.
- Oversee Health & Safety policies, risk assessments, and systems for a safe work environment.
- Manage workshop budgets, supplier contracts, and optimise financial efficiency.
- Collaborate on machine investment planning and space improvements.
- Ensure the upkeep and maintenance of workshop spaces, subcontractor management, and customer service quality.
- Support member practices, managing workshops, and inductions while fostering a productive membership culture.
Requirements:
- A can-do attitude, interest in making, and passion for helping others.
- Leadership and team management experience, particularly in a workshop or makerspace environment.
- Strong organisational skills for managing a complex space, equipment, and resources.
- Experience in Health & Safety management, including risk assessments and compliance.
- Proven financial management, including budgeting, supplier negotiation, and cost efficiency.
- Proficient in workshop operations, machine maintenance, and handling breakdowns.
- Excellent communication and problem-solving skills to support member needs and improve space utilisation.
- Ability to innovate and implement processes for lean practices and service delivery improvement.
- Skilled in using technology to optimise workshop operations and member services.
What We Offer:
- A flexible and supportive working environment.
- A range of benefits and opportunities to develop.
- A competitive salary and pension contribution.
- Annual personal training budget and other personal development opportunities.
- Volunteer and protest days.
- Cycle to Work scheme.
- Employee Assistance programme.
- Low rates in The Paint Room, Makerversity members-only bar and cafe.
- Discount at all Somerset House cafes, bars, exhibitions, and special events.
- Part of a 3,000-strong Creative Community at Somerset House.
We are committed to breaking down barriers and creating an open, inclusive space for all. We actively encourage applications from those who are underrepresented in the creative and cultural sectors.
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