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Facilities Operations Senior Specialist

2 months ago


Oxford, Oxfordshire, United Kingdom Vertex Full time

Job Title: Senior Laboratory Services Manager

Job Summary:

Vertex is seeking a highly skilled and experienced Senior Laboratory Services Manager to lead critical and potentially sensitive projects requiring a high degree of professionalism, collaboration, and urgency. This role is responsible for coordinating with all Operations staff leaders as well as other key personnel across Corporate Communications, HR, Finance, and GIS to ensure the Operations operating model is aligned with internal and external customer needs and constantly delivering value.

Key Responsibilities:

  • Oversee and manage all laboratory services projects, including the implementation of new processes and systems.
  • Support the maturation of and lead continuous improvement strategy for Laboratory Services.
  • Facilitate the documentation of technical processes and justifications, ensuring that procedures are in place and the team is adequately trained.
  • Facilitate the auditing and compliance of the laboratory services team.
  • Facilitate and oversee Lab Space Planning using established Lean techniques.
  • Liaise with the Facilities Project Engineering Manager as part of lab works and CAPEX planning.
  • Facilitate the maintenance of the laboratory services element of the Business Continuity Plan.
  • Oversee the monitoring systems maintained by Lab services and support any related upgrades.
  • Close communications with End-Users, procurement, internal contractors, and vendors to manage lab instrument service contracts, repairs, parts orders, and servicing.
  • Optimize operation processes for daily services and support for maximum quality and customer satisfaction.
  • Participate in the review and selection of potential vendors to complete tasks or projects.
  • Contribute to building and maintaining relationships with peers inside and outside the organization and industry to ensure strong cross-group collaboration and connection with Operations management.
  • Respond to and resolve on-line help desk requests across areas of responsibility.
  • Ensure all risk assessments and SOPs in the area of responsibility are maintained and reflect current practice.
  • Keep all instrumentation documentation and metrics up to date, including utilization dashboards.
  • Support Lab Services, FM, and EHSS teams with site projects and compliance.
  • Related administration and use of software systems, including orders, invoices, asset databases, etc.
  • Deliver continuous improvement within remit, including efficiencies, cost savings, and sustainability initiatives.
  • Provide support for the wider Laboratory Services groups and cover for other Senior Technicians as required.
  • Participate in the development and management of Facilities departmental and capital budgets and allocated company facilities expense budget.
  • Develop effective partnerships and work collaboratively with business partners, including HR, Finance, Legal, and Corporate Communications.
  • Stay informed of relevant local and federal codes and disseminate information.
  • Other duties as directed by the Laboratory Services Manager.

Requirements:

  • Proven ability to work at a fast pace on multiple projects of a critical nature.
  • Good understanding of operations principles and practices.
  • Proven ability to guide new members of the team.
  • Experience with developing budgets and controlling costs.
  • Motivated and assertive attitude with excellent customer service in the Pharmaceutical or Biotech industry.
  • Experience in coordinating staff, leading a cross-functional project team/initiatives, and developing team unity.
  • Team player with experience of strong communication skills with all levels, including senior management.
  • Good awareness of health, safety, and environmental legislation relevant to the role.
  • Strong independent judgment to organize services, seek out and implement improvements, and new initiatives.
  • Proven organizational skills with the capability to set and meet deadlines in a timely and efficient manner.
  • Proven ability to be adaptable, assist other functions, and to achieve buy-in from other groups.
  • Attention to detail, excellent self-organization skills, and ability to work under critical time pressures.
  • Confident with Microsoft Office applications and software systems.

Preferred Qualifications:

  • Relevant background in Pharmaceutical Laboratory Services or Biotech industry OR degree or similar level qualification, preferably in science or subject related to the role.
  • Experienced in implementing and managing LEAN Sigma and CI technical elements within a laboratory setting.
  • Experienced in strategy for planning and executing projects with a clear methodology (Prince).
  • Experience in Scientific Services provision and Asset Management processes.
  • Auditing experience.
  • Experience of work in an accredited or regulated laboratory environment.
  • Experience of EHSS and compliance (NEBOSH, IOSH managing safely preferred).
  • Contractor management.