Client Liaison Specialist

1 week ago


Surrey, United Kingdom Marston Holdings Full time
About the Role

We are seeking a highly skilled and motivated Case Manager to join our team at Marston Holdings Limited. As a key member of our team, you will be responsible for managing a varied workload and providing exceptional customer service to our clients and customers.

Key Responsibilities
  • Case Management: Review and manage an existing caseload, ensuring that all cases are handled efficiently and effectively.
  • Client Liaison: Communicate with clients and customers to ensure that their needs are met and that they are satisfied with the service provided.
  • Team Collaboration: Work closely with our enforcement team to ensure that caseload enquiries are being followed up and that cases are being resolved in a timely manner.
  • Reporting and Invoicing: Prepare and submit reports and invoices as required.
Requirements
  • Excellent Communication Skills: Ability to communicate effectively with clients, customers, and team members.
  • Problem-Solving Skills: Ability to approach problems with confidence and persistence.
  • Organizational Skills: Ability to manage a varied and, at times, busy workload.
  • Team Player: Ability to work collaboratively as part of a team.
What We Offer
  • Discretionary Bonus Scheme: Opportunity to earn a discretionary bonus based on performance.
  • Competitive Salary and Benefits: Competitive salary and benefits package, including 25 days holiday + Bank Holidays and enhanced maternity and paternity package.
  • Pension Scheme: Opportunity to join our pension scheme.

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