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Client Liaison Specialist

2 months ago

Surrey, United Kingdom Marston Holdings Full time
About the Role

We are seeking a highly skilled and motivated Case Manager to join our team at Marston Holdings Limited. As a Case Manager, you will play a critical role in ensuring the efficient and effective handling of ongoing cases on behalf of our clients and customers.

Key Responsibilities
  • Review and manage an existing caseload with the support of your team
  • Communicate with customers and clients to ensure seamless interactions and resolve any issues that may arise
  • Liaise with our enforcement team to ensure timely follow-up on caseload enquiries
  • Work to deadlines to deliver high-quality services and meet performance targets
  • Prepare and submit reports and invoices as required
Requirements
  • Excellent communication and interpersonal skills
  • Ability to approach situations with confidence and persistence
  • Strong organizational and time management skills to manage a varied workload
  • Collaborative team player with a customer-focused mindset
What We Offer
  • Discretionary monthly bonus scheme based on performance
  • 25 days holiday + Bank Holidays
  • Enhanced Maternity and Paternity Package (subject to eligibility criteria)
  • Healthcare Cash Plan
  • Access to a range of staff benefits designed to suit your lifestyle
  • Pension Scheme