Customer Service Team Lead
2 months ago
We are seeking an experienced Customer Service Team Lead to join our Contact Centre team at Utilita Energy. As a key member of our team, you will be responsible for delivering exceptional customer service to our prepayment customers.
Key Responsibilities- Coach and develop staff to achieve their full potential
- Oversee departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to ensure they are met
- Manage and resolve escalated customer queries
- Ensure company policies and procedures are adhered to at all times
- Work closely with internal departments to achieve business objectives
- Proven leadership experience in a customer-facing role
- Excellent communication and interpersonal skills
- Ability to motivate and empower a team to achieve exceptional customer service
- Business-focused with a customer-centric approach
- Experience in creating efficiencies and business improvements
- Bonus scheme with personal and business elements
- Career progression opportunities with training and development
- Competitive salary and benefits package
- Flexible working hours and remote work options
- Access to exclusive employee benefits and discounts
Utilita Energy is a leading energy company in the UK, providing innovative solutions to our customers. We are committed to sustainability and reducing our carbon footprint. Our core values are Fairness, Smart, and Sustainability.
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Customer Service Team Lead
2 months ago
Chandler's Ford, United Kingdom Utilita Energy Full timeAbout the RoleWe are seeking an experienced Customer Service Team Lead to join our Contact Centre team at Utilita Energy. As a key member of our leadership team, you will be responsible for delivering exceptional customer service to our prepayment customers.Key ResponsibilitiesCoach and develop staff to achieve their full potentialOversee departmental Key...
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Customer Service Team Lead
2 months ago
Chandler's Ford, United Kingdom Utilita Energy Full timeAbout the RoleWe are seeking an experienced Customer Service Team Lead to join our Contact Centre team at Utilita Energy. As a key member of our leadership team, you will be responsible for delivering exceptional customer service to our prepayment customers.Key ResponsibilitiesCoach and develop staff to achieve their full potentialOversee departmental Key...
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Customer Service Team Lead
2 weeks ago
Chandler's Ford, United Kingdom Utilita Energy Full timeCustomer Care Team LeaderAt Utilita Energy, we're looking for a seasoned customer service leader to join our Contact Centre team. As a Customer Care Team Leader, you'll be responsible for delivering exceptional customer service to our prepayment customers.Key Responsibilities:Coach and develop staff to achieve their full potentialOversee department KPIs and...
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Customer Service Team Supervisor
3 months ago
Chandler's Ford, United Kingdom Utilita Energy Full timePosition Title: Customer Care Team LeaderWork Arrangement: RemoteCompensation: £29,592 per annumWorking Hours: Monday – Friday, 40 hours per weekFounded in 2003, Utilita is a pioneering energy provider in the UK, dedicated to assisting customers in reducing their energy consumption through advanced digital solutions. We are at the forefront of smart...
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Customer Service Team Supervisor
4 weeks ago
Chandler's Ford, United Kingdom Utilita Energy Full timePosition Title: Customer Care Team LeaderWork Arrangement: RemoteCompensation: £29,592 per annumWorking Hours: Monday – Friday, 40 hours per weekFounded in 2003, Utilita is a pioneering energy provider in the UK, dedicated to assisting customers in reducing their energy consumption through advanced digital solutions. We are at the forefront of smart...
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Customer Service Team Leader
2 weeks ago
Chandler's Ford, United Kingdom Utilita Energy Full timeJob DescriptionAt Utilita Energy, we're looking for a skilled Customer Care Team Leader to join our Contact Centre team. As a key member of our team, you'll be responsible for delivering exceptional customer service to our prepayment customers.Key Responsibilities:Coach and develop staff to achieve their full potentialOversee department KPIs and SLAs to...
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Installation Team Lead
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Chandler's Ford, United Kingdom Selwood Limited Full timeAbout Selwood LimitedWe are a leading pump rental solutions company in the UK, renowned for our exceptional customer service and extensive fleet of quality pump products. Our team is dedicated to delivering bespoke and genuine 24/7, 365 days-a-year service to each customer and project.The RoleWe are seeking an experienced Installation Supervisor to oversee...
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Customer Care Team Leader
1 month ago
Chandler's Ford, United Kingdom Utilita Energy Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Care Team Leader to join our team at Utilita Energy. As a Customer Care Team Leader, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our customers.Key ResponsibilitiesLead a team of customer service...
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Customer Care Team Leader
1 month ago
Chandler's Ford, United Kingdom Utilita Energy Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Care Team Leader to join our team at Utilita Energy. As a Customer Care Team Leader, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our customers.Key ResponsibilitiesLead a team of customer service...
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Head of Customer Experience Lead
2 weeks ago
Chandler's Ford, United Kingdom Draper Tools Full timeJob DescriptionHead of Customer Experience LeadAbout the RoleWe are seeking a highly skilled and experienced Head of Customer Experience Lead to join our team at Draper Tools. As a key member of our leadership team, you will be responsible for leading our internal sales and customer services team to deliver world-class service to our customers and drive...
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Customer Service Representative
2 weeks ago
Chandler's Ford, United Kingdom Utilita Energy Full timeJob OverviewAt Utilita Energy, we're seeking a skilled Customer Care Agent to join our team. As a key member of our customer service team, you'll be responsible for delivering exceptional service to our customers, resolving their queries, and providing a first-class experience.Key Responsibilities:Investigate and resolve customer queries via phone, ensuring...
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Head of Customer Experience Lead
4 weeks ago
Chandler's Ford, United Kingdom Draper Tools Full timeJob Title: Head of Customer ExperienceAbout the Role:We are seeking an experienced and skilled Head of Customer Experience to lead our internal sales and customer services team. As a key member of our leadership team, you will be responsible for inspiring, leading, managing, and motivating the team to provide world-class service to our customers and achieve...
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Head of Customer Experience Lead
1 week ago
Chandler's Ford, United Kingdom Draper Tools Full timeJob Title: Head of Customer ExperienceAbout the Role:We are seeking a highly skilled and experienced professional to lead our internal sales and customer services team as Head of Customer Experience. As a key member of our management team, you will be responsible for inspiring, leading, managing, and motivating the team to provide world-class service to our...
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Head of Customer Experience Lead
4 weeks ago
Chandler's Ford, United Kingdom Draper Tools Full timeJob Title: Head of Customer ExperienceAbout the Role:We are seeking an experienced and skilled Head of Customer Experience to lead our internal sales and customer services team. As a key member of our leadership team, you will be responsible for inspiring, leading, managing, and motivating the team to provide world-class service to our customers and achieve...
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Head of Customer Experience Lead
4 weeks ago
Chandler's Ford, United Kingdom Draper Tools Full timeJob Title: Head of Customer ExperienceAbout the Role:We are seeking an experienced and skilled Head of Customer Experience to lead our internal sales and customer services team. As a key member of our team, you will be responsible for inspiring, leading, managing, and motivating the team to provide world-class service to our customers and achieve sales...
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Head of Customer Experience Lead
4 weeks ago
Chandler's Ford, United Kingdom Draper Tools Full timeJob Title: Head of Customer ExperienceAbout the Role:We are seeking an experienced and skilled Head of Customer Experience to lead our internal sales and customer services team. As a key member of our team, you will be responsible for inspiring, leading, managing, and motivating the team to provide world-class service to our customers and achieve sales...
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Head of Customer Experience Lead
2 weeks ago
Chandler's Ford, United Kingdom Draper Tools Full timeJob DescriptionHead of Customer ExperienceKey ResponsibilitiesAs the Head of Customer Experience, you will lead our internal sales and customer services team. Your key responsibilities will include:Inspiring, leading, managing, and motivating the team to provide world-class service to our customers and to achieve sales growth.Effectively monitoring...
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Head of Customer Experience Lead
1 month ago
Chandler's Ford, United Kingdom Draper Tools Full timeJob Title: Head of Customer ExperienceAbout the Role:We are seeking an experienced and motivated individual to lead our internal sales and customer services team as our Head of Customer Experience. As a key member of our team, you will be responsible for inspiring, leading, managing, and motivating the team to provide world-class service to our customers and...
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Head of Customer Experience Lead
1 month ago
Chandler's Ford, United Kingdom Draper Tools Full timeJob Title: Head of Customer ExperienceAbout the Role:We are seeking an experienced and motivated individual to lead our internal sales and customer services team as our Head of Customer Experience. As a key member of our team, you will be responsible for inspiring, leading, managing, and motivating the team to provide world-class service to our customers and...
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Head of Customer Experience Lead
3 weeks ago
Chandler's Ford, United Kingdom Draper Tools Full timeJob Title: Head of Customer ExperienceAbout the Role:We are seeking an experienced and skilled Head of Customer Experience to lead our internal sales and customer services team. As a key member of our leadership team, you will be responsible for inspiring, leading, managing, and motivating the team to provide world-class service to our customers and achieve...