Account Servicing Representative

3 weeks ago


York, York City, United Kingdom YMCA of Upper Palmetto Full time
Job Summary:

The Member Services Associate is a vital role at the YMCA of Upper Palmetto, responsible for delivering exceptional member experiences and providing accurate information on programs and policies. This position requires strong public relations and interpersonal skills, as well as the ability to communicate effectively with people of all levels.

Key Responsibilities:
  • Provide exceptional member service, responding to inquiries and resolving issues in a timely and professional manner.
  • Administer procedures and policies of the Front Desk and member services area, ensuring a seamless and efficient experience for members.
  • Assist with various activities, including special events and other activities that occur on various occasions.
  • Maintain and account for daily cash drawer, ensuring accurate financial records.
  • Forward accurate information to members and potential members through various channels, including phone, mail, email, and fax.
  • Distribute equipment and supplies as needed, using the proper method for each item.
  • Perform basic housekeeping duties in the Front Office and other areas of the YMCA as needed.
  • Other duties as required, including controlling member access to the building and ensuring the facility is secure.
Requirements:
  • High school diploma or equivalent preferred.
  • Must be at least 18 years of age.
  • Strong public relations and interpersonal skills.
  • General clerical and computer skills.
  • Ability to communicate with people of all levels.
  • Positive attitude and desire to achieve the mission of the Upper Palmetto YMCA.
  • CPR, First Aid, and AED certifications required within 30 days of employment.
  • Ability to respond to safety and emergency situations.
  • Critical thinking and decision-making skills.
  • Emotional maturity.
  • Physical Requirements: carrying, seeing, hearing, speaking, running, crouching, lifting (25lbs), and walking.


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