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Shared Spaces Contract Coordinator
2 months ago
We are seeking a highly skilled and experienced Compliance and Contract Management Specialist to join our team at Riverside. As a key member of our Building Safety and Maintenance team, you will play a crucial role in ensuring the effective management of our shared spaces and compliance with statutory and regulatory requirements.
Key Responsibilities- Review and triage inspection outcomes, identifying risks and recommending actions to ensure adherence to statutory and regulatory requirements.
- Collate and assign inspection outputs and recommendations to internal stakeholders, ensuring timely and effective communication.
- Plan, commission, and monitor site activity to successful completion, ensuring compliance with contract obligations and performance frameworks.
- Update IT systems with property inspections, quality standards, frequencies, and dates, ensuring accurate and up-to-date information.
- Access and review building management information, including BIM, C365, Incident Tracker, and Fire Risk Assessments, to inform decision-making.
- Communicate with Property Managers and Building Safety Inspectors to seek clarity on risks, issues, and recommendations, and support access and assess site quality of services.
- Support the management of day-to-day contract management services, commissioning appropriate work orders and monitoring progress to completion.
- Administrate all transactions within our job management and compliance system, managing supply chain enquiries and supporting proactive and reactive communication around service delivery.
- Monitor the progress of compliance works, identifying underperformance and escalating via agreed routes.
- Support the TORT process, tenancy enforcement to remove items stored within communal areas compromising safety, and ensure Customer Relationship Management (CRM) cases are created.
- Manage site activity records, including inspections and outcomes, and provide clear, supportive, and accurate advice or signposting as appropriate.
- Process payments for approved contracted works, ensuring expenditure is robustly managed in line with the Group's financial controls.
- Manage internal and external stakeholders effectively, providing advice and support, and building constructive working relationships to deliver the Group's compliance objectives.
- Co-ordinate post-inspections of works to ensure adherence to specifications and work orders, and compliance with statutory and regulatory requirements and Group policies and standards.
- Co-ordinate access to shared spaces for a range of stakeholders, including contractors and consultants.
- Experience of working within a Building Safety, Asset, Estate, Environmental, or Health and Safety team, ideally supporting building safety inspections.
- Experience with raising orders, monitoring, and tracking completion.
- Effective contract management skills, including supporting the management of service and maintenance contracts.
- Ability to successfully work with and update, persuade, and influence others.
- Customer-focused with excellent written and verbal communication skills, with the ability to work at all levels within the business.
- Results-driven with strong analytical skills, including the ability to critically analyze information and provide meaningful management information.
- Excellent team player who can work flexibly to meet business requirements.
- Proficient in the use of Microsoft Office.
- Knowledge of Compliance Information and Communications Technology (ICT) systems, including Housing Management Systems, Academy/Open Housing management, C365, and Promaster.
