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Insurance Operations Analyst

1 month ago

Edinburgh, Edinburgh, United Kingdom Moody's Full time
Job Title: Insurance Operations Analyst

At Moody's, we're seeking a highly skilled Insurance Operations Analyst to join our team. As a key member of our Insurance Operations function, you'll play a critical role in providing support and assistance with the business-related operational aspects of our Insurance products.

Key Responsibilities:
  • Monitor sales orders and action them to ensure clients can access our software and receive contractual deliveries.
  • Run reports to generate insights for key management or financial data to help understand business performance across all insurance product lines.
  • Support Sales & Service teams by fulfilling and tracking the delivery of all global insurance product access and license keys.
  • Set up client accounts for services accessed electronically and distribute software, license keys, and content services via client support portal and FTP servers.
  • Provide exemplary customer care by following up on product queries, access issues, and user change requests submitted as support cases.
  • Work closely with other departments to ensure escalated client queries are resolved promptly and clients are fully satisfied.
  • Support continuous improvement and operational efficiency by identifying and feeding back to management any potential issues with or improvements to existing operational processes.
Requirements:
  • Undergraduate/first-level degree in Finance/Accounting, Business Administration/Management, or a similar related field.
  • Experience in a customer service, administration, business/IT Support, or Operations role, providing quality support for internal and/or external clients.
  • Dedication to providing excellent client service, with experience providing support for clients and/or internal departments.
  • Ability to efficiently organize and prioritize tasks during busy periods to ensure contractual obligations and client expectations are met.
  • Excellent communication skills; fluency in English (both spoken and written) is essential, and competency in at least one other European language is advantageous but not required.
  • Strong team player who recognizes the importance of working closely with colleagues to ensure all clients receive a high level of service in line with our agreed service levels.
  • Proactive problem solver with a strong attention to detail, quality, and accuracy.
Technical Requirements:
  • Strong knowledge of Microsoft Office is required.
  • Knowledge of data analysis tools/techniques such as Power Bi, Tableau/Oracle is desirable but not essential.
  • Experience of working with Enterprise IT, Database, and CRM systems (e.g., SQL and SalesForce.com) is desirable but not essential.

Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity, or any other characteristic protected by law.