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Customer Service Specialist in Retail
2 months ago
Job Title: Retail Customer Advisor
Location: Aberdeen
Company: 8Bits
About Us:
8Bits is a vibrant entertainment management firm located in Aberdeen, dedicated to providing innovative offerings and exceptional customer support. We are on the lookout for a personable and informed Retail Customer Advisor to become part of our team, assisting customers in discovering ideal products and ensuring a delightful shopping experience.
Role Overview:
If you possess a passion for assisting customers and a strong interest in retail, the Retail Customer Advisor position at 8Bits is perfect for you. You will serve as the primary contact for customers, delivering guidance, responding to inquiries, and offering tailored service. Your contributions will be vital in fostering a welcoming atmosphere and ensuring customer contentment.
Key Responsibilities:
- Welcome and support customers as they enter the store, providing expert advice and product suggestions.
- Deliver comprehensive information regarding products, services, and promotions to aid customers in making informed choices.
- Facilitate product demonstrations and guide customers throughout their purchasing journey.
- Address customer inquiries, resolve issues, and manage complaints promptly and professionally.
- Assist the sales team in reaching store objectives by actively promoting products and upselling when suitable.
- Support inventory management tasks, including restocking shelves and maintaining attractive product displays.
- Operate the cash register and ensure accurate and efficient transaction processing.
- Keep the store environment clean, organized, and visually appealing.
- Stay informed about product knowledge and industry trends to provide the highest level of service.
- Collaborate with team members to ensure seamless store operations and a positive work environment.
What We're Looking For:
- Prior experience in retail or customer service is preferred but not mandatory.
- Excellent communication and interpersonal skills with a focus on customer satisfaction.
- Ability to establish rapport with customers and deliver personalized service.
- A proactive mindset and problem-solving abilities to effectively meet customer needs.
- Willingness to work various shifts, including evenings and weekends.
- Capability to work independently as well as collaboratively within a team.
- Genuine enthusiasm for retail and the entertainment sector.
- Basic understanding of retail operations and point-of-sale systems is advantageous.
What We Offer:
- Competitive salary and benefits package.
- Opportunity to work in a dynamic and supportive environment.
- Hands-on experience in customer service and retail within the entertainment industry.
- A friendly and collaborative team atmosphere.
- Opportunities for growth and development within the company.
How to Apply:
To be considered for the position, please send your CV and a cover letter detailing your interest and relevant experience.
