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Front Office Representative

2 months ago


Newport, Newport, United Kingdom Celtic Manor Resort Full time

Job Summary

We are seeking a highly skilled and professional Front Office Agent to join our exceptional Front Office Team at The Celtic Collection. As a Front Office Agent, you will be responsible for delivering exceptional levels of guest service, ensuring a warm and welcoming experience for all guests.

Key Responsibilities

  • Welcome and check-in guests, ensuring a smooth and efficient process
  • Process guest arrivals and departures, utilizing hotel systems
  • Provide knowledge of The Celtic Collection and its services to guests
  • Multi-task and maintain a positive attitude in a fast-paced environment

Requirements

  • Excellent communication and interpersonal skills
  • Ability to work in a team environment
  • Knowledge of hotel operations and services
  • Ability to multitask and prioritize tasks

What We Offer

  • A competitive rate of pay
  • Excellent benefits package
  • Opportunities for career development and growth
  • A dynamic and supportive work environment

About Us

The Celtic Collection is a prestigious portfolio of unique hotels and event venues, offering luxury escapes, family breaks, special occasions, golfing getaways, and business events. Our properties include the five-star Resort Hotel, the historic Manor House, the stylish Coldra Court Hotel, 10 luxury self-catering Hunter Lodges, and the essential convenience of Tŷ Hotel Magor.

Equal Opportunities Employer

The Celtic Collection is an equal opportunities employer and welcomes applications from all ages and backgrounds.