Technical Support Lead

10 hours ago

Coventry, Coventry, United Kingdom FireAngel Safety Technology Full time
Job Description

Are you passionate about delivering exceptional customer service and technical support? Do you have experience in troubleshooting and resolving complex technical issues? We are seeking a highly skilled Technical Support Lead to join our team at FireAngel Safety Technology.

As a Technical Support Lead, you will be responsible for leading our internal technical support initiative, providing expert technical guidance and support to our customers, and collaborating with cross-functional teams to ensure seamless customer experiences.

Key Responsibilities:

  • Lead the second-line technical support solution for FireAngel, escalating complex issues to third-line external support when necessary.
  • Utilize advanced troubleshooting techniques to resolve customer issues efficiently, empowering customers to navigate and troubleshoot products independently.
  • Respond to customer inquiries via phone, email, or chat, providing professional and courteous support.
  • Collaborate with internal teams to ensure customers receive the best possible experience, leveraging industry trends and best practices to drive continuous improvement.

Requirements:

  • Proven experience in technical support, with a strong technical aptitude and troubleshooting skills.
  • Customer-centric mindset, with a passion for delivering exceptional service and support.
  • Familiarity with help desk software, CRM systems, and remote support tools.
  • Ability to stay updated on industry trends, best practices, and advancements in technology relevant to training and technical support.

Desired Qualifications:

  • Electronics or electrical components experience.
  • Previous experience in testing and inspecting electrical equipment.
  • A willingness to roll-up sleeves, be flexible, and take responsibility.

Culture:

  • FireAngel Safety Technology is a company that values simplicity, innovation, and customer-centricity. We are building a team that shares our vision and is passionate about making a real impact in the industry.
  • We offer a competitive salary and benefits package, including health insurance and salary protection.

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