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Technical Support Lead
2 months ago
We are seeking a highly skilled Technical Support Lead to join our team at FireAngel Safety Technology. As a key member of our Customer Support department, you will be responsible for leading our second-line technical support solution and escalating complex issues to external support teams when necessary.
Key Responsibilities- Lead the technical support team in resolving customer inquiries and issues in a timely and professional manner.
- Develop and maintain a comprehensive understanding of our products, features, and functionalities to provide accurate and up-to-date information to customers.
- Collaborate with cross-functional teams to ensure seamless customer support and experience.
- Stay up-to-date with industry trends, best practices, and advancements in technology relevant to training and technical support.
- Identify areas for improvement and implement changes to enhance the customer support experience.
- Proven experience in a technical support role, preferably in a technology or engineering-led organization.
- Strong technical aptitude and troubleshooting skills, with proficiency in diagnosing hardware, software, and network issues.
- Excellent communication and interpersonal skills, with the ability to convey technical concepts to non-technical users.
- Customer-centric mindset with a passion for delivering exceptional service and support.
- Ability to work independently and collaboratively in a fast-paced, team-oriented environment.
- Previous experience in testing and inspecting electrical equipment.
- High school diploma or equivalent in electrical engineering or a related electronics field.
- Natural ability for learning about technical products and their applications.
- Experience in an engineering or technology-led organization.
FireAngel Safety Technology is a leading provider of innovative home safety products, committed to protecting and saving lives through simple and accessible solutions. We are a fast-growing business that values trust, integrity, and customer excellence.
What We Offer- Competitive salary and benefits package.
- Opportunity to make a real impact in a business intent on evolving the customer journey.
- Chance to work with a collaborative team and contribute to shaping the company's future.