Current jobs related to Technical Support Service Lead - Coventry, Coventry - FireAngel Safety Technology

  • Technical Project Lead

    4 weeks ago

    Coventry, Coventry, United Kingdom Technical Futures. Full time

    Drive Innovation in Automotive SoftwareWe are seeking a highly skilled Technical Project Manager to lead our team of engineers in developing cutting-edge software solutions for the automotive industry.The successful candidate will have a strong background in electronics or software engineering and experience in managing customer projects or programs in a...

  • Technical Project Lead

    4 weeks ago

    Coventry, Coventry, United Kingdom Technical Futures. Full time

    Drive Innovation in Automotive SoftwareWe are seeking a highly skilled Technical Project Manager to lead our team of engineers in developing cutting-edge software solutions for the automotive industry.The successful candidate will have a strong background in electronics or software engineering and experience in managing customer projects or programs in a...

  • Technical Project Lead

    4 weeks ago

    Coventry, Coventry, United Kingdom Technical Futures. Full time

    Drive Innovation in Automotive SoftwareWe are seeking a highly skilled Technical Project Lead to join our team at Technical Futures. As an Automotive Software Project Manager, you will be responsible for leading a team of engineers in the development of cutting-edge software solutions for the sustainability sector.Key Responsibilities:Manage and coordinate...

  • Technical Project Lead

    4 weeks ago

    Coventry, Coventry, United Kingdom Technical Futures. Full time

    Drive Innovation in Automotive SoftwareWe are seeking a highly skilled Technical Project Lead to join our team at Technical Futures. As an Automotive Software Project Manager, you will be responsible for leading a team of engineers in the development of cutting-edge software solutions for the sustainability sector.Key Responsibilities:Manage and coordinate...

  • Customer Service Operations Manager

    1 week ago

    Coventry, Coventry, United Kingdom Carlisle Support Service Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Operations Manager to join our team at Carlisle Support Service. As a key member of our operations team, you will be responsible for managing the entire Protection provision of the University and acting as the primary contact between the Protection Company and the University's Head...

  • Lead Technical Support Specialist

    5 days ago

    Coventry, Coventry, United Kingdom Capita Full time

    About the Role:As a seasoned technical professional, you will lead a mid-sized team of Technical Analysts in a dynamic 24x7x365 environment. With a strong background in ITIL support processes and procedures, you will drive team performance under pressure and make informed decisions to ensure business success.Key Responsibilities:Manage a busy team of...

  • Compliance and Technical Director

    3 weeks ago

    Coventry, Coventry, United Kingdom Rise Technical Recruitment Full time

    Technical Compliance ManagerRise Technical Recruitment is seeking an experienced Technical Compliance Manager to join our team. As a key member of our team, you will be responsible for ensuring that all products manufactured by our clients adhere to the highest standards of quality and compliance.Key Responsibilities:Oversee all related product compliance...

  • Compliance and Technical Director

    3 weeks ago

    Coventry, Coventry, United Kingdom Rise Technical Recruitment Full time

    Technical Compliance ManagerRise Technical Recruitment is seeking an experienced Technical Compliance Manager to join our team. As a key member of our team, you will be responsible for ensuring that all products manufactured by our clients adhere to the highest standards of quality and compliance.Key Responsibilities:Oversee all related product compliance...

  • Technical Specialist

    2 weeks ago

    Coventry, Coventry, United Kingdom Rise Technical Recruitment Limited Full time

    Workshop and Field Operations Expert£35,000 - £40,000 + Progression + Training + International Travel + No Weekends + Door to Door + Vehicle + Pension + HolidayAs a Workshop and Field Operations Expert, you will be responsible for providing technical support and maintenance services to our clients. You will work closely with our team to ensure that our...

  • Technical Lead

    5 days ago

    Coventry, Coventry, United Kingdom Coventry City Council Full time

    We are looking for a skilled Technical Lead to join our team at {company}. The ideal candidate will have a strong background in software engineering and be able to lead a team of developers in building high-quality products.Responsibilities:Lead a team of software engineers in the design, development, and deployment of software productsCollaborate with...

  • Senior Technical Lead

    1 month ago

    Coventry, Coventry, United Kingdom KPIT Technologies Ltd. Full time

    Job Title: Senior Technical LeadWe are seeking a highly skilled Senior Technical Lead to join our team at KPIT Technologies Ltd. in Coventry. As a Senior Technical Lead, you will be responsible for leading the development of hardware and software integration for Domain Controllers and Driver-Facing Camera ECUs.Key Responsibilities:Lead the Device...

  • Senior Technical Lead

    1 month ago

    Coventry, Coventry, United Kingdom KPIT Technologies Ltd. Full time

    Job Title: Senior Technical LeadWe are seeking a highly skilled Senior Technical Lead to join our team at KPIT Technologies Ltd. in Coventry. As a Senior Technical Lead, you will be responsible for leading the development of hardware and software integration for Domain Controllers and Driver-Facing Camera ECUs.Key Responsibilities:Lead the Device...

  • Senior Technical Lead

    3 weeks ago

    Coventry, Coventry, United Kingdom KPIT Technologies Ltd. Full time

    Job Title: Senior Technical LeadWe are seeking a highly skilled Senior Technical Lead to join our team at KPIT Technologies Ltd. in Coventry. As a Senior Technical Lead, you will be responsible for leading the Device Verification Plan for Testing the Vehicle/Sub-system/System requirements.Key Responsibilities:Define and Review of HIL Test cases.Be...

  • Senior Technical Lead

    3 weeks ago

    Coventry, Coventry, United Kingdom KPIT Technologies Ltd. Full time

    Job Title: Senior Technical LeadWe are seeking a highly skilled Senior Technical Lead to join our team at KPIT Technologies Ltd. in Coventry. As a Senior Technical Lead, you will be responsible for leading the Device Verification Plan for Testing the Vehicle/Sub-system/System requirements.Key Responsibilities:Define and Review of HIL Test cases.Be...

  • Senior Technical Lead

    3 weeks ago

    Coventry, Coventry, United Kingdom KPIT Technologies Ltd. Full time

    Job Title: Senior Technical LeadWe are seeking a highly skilled Senior Technical Lead to join our team at KPIT Technologies Ltd. in Coventry. As a Senior Technical Lead, you will be responsible for leading the development of advanced driver-assistance systems (ADAS) and autonomous driving features.Key Responsibilities:Lead the development of ADAS and...

  • Senior Technical Lead

    3 weeks ago

    Coventry, Coventry, United Kingdom KPIT Technologies Ltd. Full time

    Job Title: Senior Technical LeadWe are seeking a highly skilled Senior Technical Lead to join our team at KPIT Technologies Ltd. in Coventry. As a Senior Technical Lead, you will be responsible for leading the development of advanced driver-assistance systems (ADAS) and autonomous driving features.Key Responsibilities:Lead the development of ADAS and...

  • Compliance and Technical Manager

    4 weeks ago

    Coventry, Coventry, United Kingdom Rise Technical Recruitment Full time

    Technical Compliance ManagerRise Technical Recruitment is seeking an experienced Technical Compliance Manager to join our team. As a key member of our team, you will be responsible for ensuring that all products manufactured by our clients meet the highest standards of quality and compliance.Key Responsibilities:Oversee all related product compliance...

  • Compliance and Technical Manager

    4 weeks ago

    Coventry, Coventry, United Kingdom Rise Technical Recruitment Full time

    Technical Compliance ManagerRise Technical Recruitment is seeking an experienced Technical Compliance Manager to join our team. As a key member of our team, you will be responsible for ensuring that all products manufactured by our clients meet the highest standards of quality and compliance.Key Responsibilities:Oversee all related product compliance...

  • Compliance and Technical Manager

    3 weeks ago

    Coventry, Coventry, United Kingdom Rise Technical Recruitment Full time

    Technical Compliance ManagerRise Technical Recruitment is seeking an experienced Technical Compliance Manager to join our team. As a key member of our team, you will be responsible for ensuring that all products manufactured by our clients adhere to the highest standards of quality and regulatory compliance.Key Responsibilities:Oversee all related product...

  • Compliance and Technical Manager

    3 weeks ago

    Coventry, Coventry, United Kingdom Rise Technical Recruitment Full time

    Technical Compliance ManagerRise Technical Recruitment is seeking an experienced Technical Compliance Manager to join our team. As a key member of our team, you will be responsible for ensuring that all products manufactured by our clients adhere to the highest standards of quality and regulatory compliance.Key Responsibilities:Oversee all related product...

Technical Support Service Lead

2 months ago

Coventry, Coventry, United Kingdom FireAngel Safety Technology Full time

Job Summary:

FireAngel Safety Technology is seeking a highly skilled Technical Support Service Lead to join our team. As a Technical Support Service Lead, you will be responsible for leading our internal technical support initiative within the Customer Support department.

Key Responsibilities:

  • Dealing with a variety of B2B & B2C customers and being the escalation point for customer support.
  • Leading Internal Technical Support through customer engagement of our soon to be launched latest connected product offering.
  • Interaction with a variety of people in the business to support the customers and customer support department through any technical troubleshooting and ensuring customer excellence be a key driver along with empowering the customer with product knowledge.
  • Responsible for leading the second line Technical Support solution for FireAngel and escalating to third line external support when required.
  • Using a variety of troubleshooting techniques ensuring the customer receives a first-time fix / solution whilst also helping the customer to be empowered to be able to navigate, troubleshoot & install product themselves moving forward.
  • Collaborate with other areas of the business where appropriate to assist in ensuring our customers receive the best customer experience possible.

Requirements:

  • Proven experience in a technical support role.
  • Strong technical aptitude and troubleshooting skills, with proficiency in diagnosing hardware, software, and network issues.
  • Customer-centric mindset with a passion for delivering exceptional service and support.
  • Familiarity with help desk software, CRM systems, and remote support tools.
  • Stay updated on industry trends, best practices, and advancements in technology relevant to training and technical support.
  • Electronics or Electrical Components experience.
  • Previous experience of testing and inspecting electrical equipment.
  • In electrical engineering or related electronics field preferred.
  • A willingness to roll-up sleeves, be flexible, and take responsibility.

Personal Qualities:

  • You are a reliable and structured professional and excel in a company where trust and integrity is the key foundation for everything we do.
  • FA are in the simplicity business and they are building a team, who look at the world a little differently. The opportunity to be involved and deliver new AI / automated customer support channels.