Customer Service Representative

4 days ago


Weymouth, Dorset, United Kingdom Pavers Shoes Full time

About Pavers Shoes

Pavers Shoes is a growing, profitable business with family values and green credentials, offering a friendly, engaging, and positive environment for people to work in.

Job Summary

We are seeking a Customer Advisor to join our team in Weymouth, providing exceptional customer service and advising customers on shoe care and accessories to compliment their needs.

Key Responsibilities

  • Deliver exceptional customer service, achieving daily KPIs in the process
  • Advise customers on shoe care and accessories, offering genuine, honest, and knowledgeable advice on our products
  • Be self-aware, being able to question, learn, and take responsibility for yourself
  • Be a team player, maintaining a friendly, engaging, and positive attitude
  • Support the maintenance of store standards, product placements, and stockroom

Benefits

  • Generous Staff Discount scheme, some of which can be shared with your family and friends
  • Holiday Entitlement which increases with service
  • Company Contribution Pension
  • Access to the Pavers Foundation: an employee-led grant application and charitable giving scheme
  • Access to the Pavers Academy: providing career pathways to support our colleagues through online learning, face-to-face courses, apprenticeships, professional qualifications, and mentoring programs
  • Access to wellbeing and financial support through RetailTRUST

Requirements

  • Good availability for weekend and weekday working
  • Previous experience as a Sales Assistant, Retail Assistant, or in a Customer Care environment


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