Customer Service Representative

3 weeks ago


York, York City, United Kingdom Charterhouse Recruitment Services Full time
Customer Service Assistant

We are seeking a dedicated and efficient Client Services Assistant to join our team. The ideal candidate will be responsible for providing exceptional reception and telephone services, ensuring client satisfaction, and supporting various administrative tasks.

Key Responsibilities:

  • Liaising with clients, colleagues via the telephone
  • Make appointments, arrange meetings and maintain an up-to-date Outlook diary
  • Manage meeting room diaries
  • Ensure the reception area remains tidy and welcoming
  • Manage the Advice inbox and distribute emails
  • Deal with ID checks
  • Ensure all relevant Company policies and procedures are followed
  • Attending to clients and visitors in reception
  • Responding to enquiries from all callers
  • Ordering train tickets
  • Ordering couriers
  • Taking payments from clients
  • General administration

Requirements:

  • Are client-focused and value first-class service
  • Are ambitious, diligent, and willing to go the extra mile
  • Can communicate well, with good listening skills
  • Are enthusiastic and willing to learn and develop
  • Want to get involved and contribute to the smooth running of the office

What We Offer:

  • Part-time (Monday to Friday 10-3pm each day)
  • Competitive salary
  • Central location
  • 25 days holiday
  • Healthcare cash plan
  • Pension
  • Cycle to work
  • Social and wellbeing activities
  • Death in service scheme


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