Technical Support Specialist

4 weeks ago


Coventry, Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full time

About the Role

University Hospitals Coventry and Warwickshire NHS Trust is seeking a highly skilled Technical Support Analyst to join their ICT Department team. This exciting opportunity is ideal for an individual who is passionate about providing exceptional levels of support to a variety of disciplines within a large and dynamic Acute Hospital environment.

Key Responsibilities

  • Provide support to a large corporate computer systems estate comprising over 8000 desktops and over 13000 users.
  • Undertake acceptance testing, software loading and configuration, and troubleshooting of desktop end-user Information & Communications Technology (ICT) equipment.
  • Commission, deploy and support a range of mobile devices including the Apple range of products and dictation equipment.
  • Provide support to voice and data corporate networked systems covering routine housekeeping/ maintenance duties using configuration management and change management processes.
  • Ensure ICT equipment conforms to the appropriate safety standards.

About the Team

The ICT Department team is a dynamic and highly skilled group of individuals who are passionate about providing exceptional levels of support to our users. We are committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society.

What We Offer

As a Technical Support Analyst with University Hospitals Coventry and Warwickshire NHS Trust, you will have access to a wide range of learning and development opportunities. You will be part of a passionate and talented team who are committed to delivering high-quality patient care and exceptional levels of support to our users.



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