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Asset Management Specialist

2 months ago

Portsmouth, Portsmouth, United Kingdom Carrington Blake Recruitment Full time

The role of End User Device Senior Engineer at Carrington Blake Recruitment is to ensure the quality of the service provided is of a high standard, delivering an excellent experience to the customer and adhering to the agreed Service Level Agreements. This position supports the team with troubleshooting and resolution of incidents, requests, and problems while keeping all training and knowledge documentation up to date.

Key Responsibilities:

  1. Provide an exceptional customer experience to the forces user base, offering support in line with business impact to minimize service disruptions.
  2. Troubleshoot and resolve EUD incidents, requests, and problems within the agreed Service Level Agreements, identifying patterns and trends to proactively raise issues.
  3. Ensure all EUD procedure documentation and knowledge base articles are regularly reviewed and updated, providing training refreshers to engineers and analysts as needed.
  4. Support the EUD Tech Senior Engineers in the delivery of builds to assist with testing and incorporate new customer requirements.
  5. Collaborate with the EUD Operations Lead to ensure adequate resourcing for day-to-day operations, projects, and events.
  6. Adhere to established processes and procedures with a strong focus on asset management governance.
  7. Act as an escalation point for engineers and analysts, providing advice and assistance with incidents, requests, and problems.
  8. Deliver services in accordance with Key Performance Indicators, User Experience Agreements, Service Level Agreements, and service improvements.

Salary: £331.29 per hour