Member Communications and Campaign Manager

1 day ago

Hove, United Kingdom Legal & General Full time
Job Description

We are seeking a highly skilled Member Communications and Campaign Manager to join our team at Legal & General. As a key member of our marketing function, you will be responsible for developing and delivering effective member communication materials and engagement campaigns that drive business results and enhance the member experience.

Key Responsibilities:
  • Design and deliver campaigns and communications that support our contact and engagement strategies for members, working efficiently and within budget and timescales.
  • Work with agencies and third-party suppliers to deliver materials and ensure they meet commercial and business targets.
  • Ensure appropriate tracking and reporting is in place to enable us to collate, analyse and interpret campaign management information and insight.
  • Utilise customer/member insight, analytics and data to review feedback and improve activities undertaken to create effective communications that deliver our key messages and support commercial objectives.
  • Implement campaign and communication creation across all appropriate channels and within tight timeframes, with robust test and learn activity to learn and evolve the campaigns to maximise their impact.
  • Build effective relationships with key stakeholders, both internally and externally, by working collaboratively to leverage expertise and understand requirements.
  • Work within our appropriate risk and compliance framework and demonstrate the key behaviours of a professional, supportive and engaging marketing function.
Requirements:
  • Numerate with strong analytical skills and evidence of budgetary management.
  • Good with people and able to clearly and confidently communicate and influence with key stakeholders at all levels.
  • Ability to manage multiple projects to tight timescales and good organisational and project management skills.
  • Able to adapt to and work with change, in a fast-growing division and marketing function.
  • Excellent attention to detail and strong written and verbal skills, able to produce copy to publication standards.
  • An understanding of customer contact/engagement strategies.
  • IT skills – excellent working knowledge of Microsoft Office and other relevant software packages.
  • Experience of designing & delivering consumer facing communications plans and activities.
  • Experience of working with creative agencies and providing appropriate briefing, management, and creative evaluation.
  • Experience of working in a marketing function or creative agency.
  • Preferably considerable experience of working within a financial services organisation or financial services clients.
What We Offer:
  • The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes.
  • Generous pension contribution.
  • Life assurance.
  • Private medical insurance (permanent employees only).
  • At least 25 days holiday, plus public holidays, 26 days after 2 years' service. There's also the option to buy and sell holiday.
  • Competitive family leave.
  • Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice.
  • There are the many discounts we offer – both for our own products and at a range of high street stores and online.
About Us:

Legal & General is a leading financial services group and major global investor, named Britain's Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.

We aim to build a better society for the long term by investing our customers' money in things that make life better for everyone.

If you join us, you'll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.

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