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Communications and Campaign Manager for Members

2 months ago


Hove, Brighton and Hove, United Kingdom Legal & General Full time
Become Our Next Client Engagement and Communications Manager

We are seeking an enthusiastic professional to take on the role of Client Engagement and Communications Manager. In this pivotal position, you will be tasked with crafting and executing communication materials and engagement initiatives that promote optimal member experiences while fulfilling the commercial objectives of our Workplace division and broader organization. By utilizing member insights and data analytics, you will enhance communications and campaigns for maximum effectiveness.

Your Responsibilities:
  • Creating and implementing campaigns and communications that align with member engagement strategies, ensuring efficiency and timely execution while adhering to brand standards and customer focus.
  • Partnering with external agencies and vendors to develop materials that achieve business goals within budget constraints.
  • Establishing tracking and reporting systems to evaluate campaign performance and enhance member results.
  • Applying customer insights and data to refine communication efforts and convey essential messages that support business aims.
  • Formulating communication strategies across multiple channels, incorporating testing and learning approaches to maximize effectiveness.
  • Fostering strong relationships with both internal and external stakeholders to leverage expertise and fulfill requirements.
  • Working within the risk and compliance framework to ensure all activities comply with the Group's risk policies.
  • Building connections with key stakeholders to drive optimal outcomes for both our organization and our clients.
About Our Organization

Legal & General Retail is dedicated to assisting customers in preparing for the unforeseen, achieving financial stability, and safeguarding what is most important to them. Our division integrates various businesses to better understand and address customer needs. Established in 2022 through the merger of retirement and insurance sectors, we are committed to customer-centric goals and expanding our influence.

Candidate Profile:

We are looking for individuals who possess:

  • A degree in Marketing or a related field, preferably with experience in the Financial Services sector.
  • Strong numerical and analytical skills, along with experience in budget management.
  • Excellent communication and persuasion skills with stakeholders at all levels.
  • Project management capabilities to manage multiple initiatives under tight deadlines.
  • Flexibility to thrive in a fast-paced environment with meticulous attention to detail.
  • Proficiency in IT skills and relevant software applications.

Experience in formulating consumer communication strategies and collaborating with agencies is essential.

Employee Benefits:
  • Performance-related bonus and share schemes.
  • Generous pension contributions.
  • Life assurance and medical coverage for permanent staff.
  • 25 days of holiday, increasing with tenure, plus options to buy or sell holiday days.
  • Competitive family leave, electric vehicle scheme, and various discounts.
  • Modern, collaborative workspaces designed with employee wellbeing in mind.
About Legal & General

Legal & General is a prominent financial services organization with a rich history and a promising future. As one of the largest asset managers, homebuilders, pension providers, and insurers globally, we create value for customers and society through our unique business model. We promote a welcoming and inclusive culture that offers opportunities for personal and professional development.

If you find this opportunity appealing, we encourage you to consider joining us.