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Guest Service Team Lead

1 month ago

Milton Keynes, Milton Keynes, United Kingdom Rapport Guest Services Full time
Job Title: Guest Service Supervisor

Job Summary:

The Guest Service Supervisor is a key member of the Rapport Guest Services team, responsible for leading and managing the Guest Service Team to deliver exceptional customer experiences.

Key Responsibilities:

  • Lead and manage the Guest Service Team to ensure seamless delivery of customer services.
  • Develop and implement strategies to enhance customer satisfaction and loyalty.
  • Collaborate with other departments to ensure effective communication and coordination.
  • Monitor and analyze customer feedback to identify areas for improvement.
  • Provide coaching and training to team members to ensure they have the necessary skills and knowledge to deliver excellent customer service.
  • Ensure compliance with company policies and procedures.

Requirements:

  • Proven experience in customer service management.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and make informed decisions.
  • Flexibility and adaptability in a fast-paced environment.

What We Offer:

Rapport Guest Services offers a dynamic and supportive work environment, with opportunities for professional growth and development.