IT Support Technician

2 weeks ago

Lichfield, Staffordshire, United Kingdom QA Full time
About the Role

We are seeking a highly motivated and detail-oriented IT Support Technician to join our dynamic IT team at QA. As a key member of our team, you will be responsible for providing first-line technical support to our members, resolving incidents and requests within agreed Service Level Agreement (SLA) targets, and communicating with customers and internal staff through various channels.

Key Responsibilities
  • Provide technical support to members on our bespoke software and hardware
  • Create and update guides for our bespoke software
  • Identify areas for improvement in member training on our bespoke software
  • Resolve incidents and requests within agreed SLA targets
  • Communicate with customers, members, and internal staff through various channels
Requirements
  • Strong communication skills, both written and verbal
  • A willingness to embrace change and promote it to others
  • Good computer literacy, including proficiency in Windows and Android
  • Excellent organizational and planning skills with the ability to prioritize workload
  • The ability to work well in a team as well as independently
  • The confidence to propose new ideas and challenge the status quo
Entry Requirements
  • 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
Working Arrangements

40 hours per week

Benefits
  • 25 days annual leave, which increases over time plus bank holidays
  • Cycle-to-work scheme
  • Employee discount
  • On-site parking
  • Referral programme
  • Sick pay
  • Store discount
  • Wellness programme
  • Pension Scheme / Company Pension

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