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Customer Service Specialist

3 months ago

Chippenham, Wiltshire, United Kingdom CMD Recruitment Full time £30,000
Position Overview

Role: Customer Service Specialist
Type: Full-time, Permanent
Company: CMD Recruitment

Are you a dedicated professional with a commitment to delivering exceptional customer experiences? Our client is looking for a proactive Customer Service Specialist to enhance their team.

Key Responsibilities
  • Serve as the primary point of contact for service inquiries, both via phone and in-person.
  • Effectively manage customer complaints and collaborate with management to resolve issues.
  • Ensure compliance with company policies, procedures, and safety regulations.
  • Utilize strong analytical skills to assess data and improve service delivery.
  • Foster strong relationships with customers to enhance satisfaction and loyalty.
Qualifications

Ideal candidates will possess:

  • Previous experience in customer service or a similar advisory role.
  • Excellent communication and interpersonal skills.
  • A strong understanding of brand values and commercial awareness.
Working Hours

The standard working hours for this position are Monday to Friday, from 8:00 AM to 6:00 PM, with occasional Saturday shifts from 8:00 AM to 1:00 PM.