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Front Desk Associate

2 months ago

Rhyl, Denbighshire, United Kingdom Lyons Holiday Parks Full time

About Us

Lyons Holiday Parks is a family-owned business with a rich history of over 100 years. We welcome thousands of families to our holiday parks, hotels, and restaurants every year, operating with a strong culture of respect, diversity, and social responsibility.

Job Opportunity

We are seeking a dedicated and enthusiastic individual to join our team as a Holiday Park Receptionist. As a key member of our front desk team, you will be responsible for providing a warm and friendly welcome to our guests, sharing your knowledge of the area, and ensuring a smooth check-in process.

Key Responsibilities

  • Provide exceptional customer service to all guests and visitors
  • Offer local information and recommendations to enhance our guests' holiday experience
  • Prepare welcome packs and make courtesy telephone calls to ensure a great first impression
  • Process maintenance and repair requests promptly to ensure guest satisfaction
  • Resolve customer complaints in a timely and professional manner
  • Perform other duties as requested by your Manager

Requirements

  • Excellent customer service skills
  • Ability to work under pressure and as part of a team
  • Positive and flexible attitude
  • Ability to take initiative and work independently

Working Arrangements

  • Full-time permanent position
  • Part-time over 3 days or fixed-term contract available
  • Salary: up to £11.44 per hour plus discretionary commission payments