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Service Desk Team Lead

2 months ago

Sevenoaks, Kent, United Kingdom Franklin Bates Limited Full time

**Join Franklin Bates Limited as a Service Desk Lead**

**About the Role**

We are seeking a highly skilled and experienced Service Desk Lead to join our growing IT team at Franklin Bates Limited. As a key member of our team, you will be responsible for providing exceptional customer service and support to our users.

**Key Responsibilities**

  • Prove a high-quality, professional standard of customer service
  • Head up the user-facing IT function
  • Work closely with the IT team to resolve technical issues
  • Develop and implement effective customer service strategies

**What We Offer**

As a Service Desk Lead at Franklin Bates Limited, you will have the opportunity to work in a dynamic and fast-paced environment, with a competitive salary and benefits package.

**Requirements**

To be successful in this role, you will need to have:

  • Excellent communication and interpersonal skills
  • Proven experience in a customer-facing role
  • Strong technical skills and knowledge of IT systems
  • Ability to work under pressure and prioritize tasks effectively

**If you are a motivated and experienced IT professional looking for a new challenge, please apply for this exciting opportunity to join our team at Franklin Bates Limited.