Customer Experience Associate

4 weeks ago

Poole, Poole, United Kingdom Parkdean Resorts Full time £26,208
About the Role

We're seeking a highly skilled and enthusiastic Customer Experience Associate to join our team at Parkdean Resorts. As a key member of our team, you will be responsible for delivering exceptional guest experiences and ensuring that our holidaymakers have an unforgettable stay with us.

Key Responsibilities
  • Provide exceptional customer service and support to our guests, responding to their queries and resolving any issues in a timely and professional manner.
  • Work closely with our team to ensure that all guest experience targets are met and exceeded.
  • Support the development and training of our experience team, helping to ensure that they have the skills and knowledge needed to deliver outstanding guest experiences.
  • Manage the telephones during operational hours, providing a warm and welcoming service to our guests.
  • Ensure that all gas and electrical testing is carried out within the agreed timescale, maintaining the highest standards of safety and compliance.
  • Collaborate with all park teams and central support to ensure that all standards across all areas are operating at a high level, providing a great service to our customers.
What We Offer
  • A competitive salary and benefits package.
  • The opportunity to work in a dynamic and fast-paced environment, with a team that is passionate about delivering exceptional guest experiences.
  • Training and development opportunities to help you grow and succeed in your role.
  • A fun and supportive work environment, with a focus on teamwork and collaboration.
About Us

Parkdean Resorts is a leading provider of holiday parks in the UK, with a reputation for delivering exceptional guest experiences. We're committed to safeguarding and promoting the welfare of children and adults at risk, and we're an equal opportunities employer.

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