Operations Director

4 weeks ago


Ormskirk, Lancashire, United Kingdom Exceptional Care Full time
Job Title: Operations Director

We are seeking an experienced Operations Director to join our team at Exceptional Care, a leading provider of children's care services in the Northwest of England.

About the Role:

The Operations Director will be responsible for providing strategic and operational leadership throughout the organisation, working closely with senior management and the board of directors to drive business growth and improve operational effectiveness.

Key Responsibilities:

  • Develop and implement strategic plans to drive business growth and improve operational effectiveness
  • Lead and manage a diverse team of over 150 employees, providing coaching and development opportunities to ensure high performance
  • Oversee the management of 15 homes or more, ensuring high standards of care and compliance with regulatory requirements
  • Collaborate with Registered Managers and the company's RI to enhance and strengthen the functioning of the homes
  • Monitor quality of performance throughout the service, meeting the expectations of the organisation and Ofsted requirements
  • Develop and implement a process for quality assurance across all provisions to achieve the best possible outcomes
  • Lead the development and implementation of a colleague engagement strategy to ensure all delivery operations are engaged, motivated, and values-driven
  • Drive a continuous improvement strategy to continually improve operational effectiveness, efficiency, and service modernisation

Requirements:

  • Proven experience managing a diverse staff team of over 150 employees
  • Over 5 years of experience as an RI or equivalent
  • Experience of overseeing 15 homes or more
  • Proven capability to lead and deliver excellence in a multi-contract, preferably multi-commissioner environment
  • Preferably qualified in recognised continuous improvement programmes/techniques
  • Demonstrable commercial capability
  • Established, values-driven leader, with ability to lead, train, and coach employees
  • Strongly performance-focussed with a track record of proven success
  • Proven ability to analyse problems, interpret operational needs, and develop integrated, creative solutions
  • Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals at all levels
  • Strong commercial acumen and financial awareness with track record of business growth
  • Resilient and able to work under pressure both individually and as a team
  • Flexible, agile, and proven to be able to respond to moving business demands
  • Strong evidence of working with stakeholders and partners to examine development and opportunities

Benefits and Incentives:

  • Comprehensive, paid induction training through our sister company Think Tank Academy
  • Consistent support, training, and development within our organisation
  • Private Health Insurance with Aviva
  • Employee Assistance Programme
  • Medicash
  • Cycle to work program
  • Long Service award - £200 for 2 years, £400 for 5 years, and £600 for 10 years
  • Pension Scheme
  • Length of Service Holiday Scheme
  • Refer a Friend Scheme offering £100 for every person you successfully recommend
  • Free local Gym Membership, including group classes

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