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Operations Support Specialist
2 months ago
Location: Shift Work
Security Clearance: Security Cleared and NPPV3 advantageous
Contract Duration: Initial 6-Month Contract
Our client, a prominent entity in the public sector, is currently in search of a Security Cleared Junior Operations Support professional for an initial 6-month contract role.
Key Responsibilities:
As part of your shift duties, you will be responsible for the following:
1. Monitoring the PNC service and addressing service-impacting alerts.
2. Overseeing the Service Now queue and managing INC's and password requests for customers.
3. Executing weekly and monthly batch processes for Forces and Law Agencies, along with handling ad hoc batch tasks.
4. Keeping an eye on critical network alerts and ensuring the secure transmission of encrypted data.
5. Collaborating with Incident Management, Service Desk, and technical teams.
Essential Skills and Experience:
- Familiarity with ITIL Service Management principles.
- Knowledge of Lean, Agile, and DevOps methodologies within a product-centric delivery framework.
Essential Qualifications:
- Proficiency in Microsoft Suite and any prior customer service experience.
- Previous experience in monitoring activities is advantageous.
