Operations Specialist

2 weeks ago

Hendon, Greater London, United Kingdom Matchtech Full time
Operations Analyst (24/7 Shift Pattern)

Location: Hendon

Contract Type: Initial 6-Month Contract

Salary: £409pd inside IR35

We are seeking a Security Cleared Junior Ops Support professional to join our client, a key player in the public sector, for an initial 6-month contract position. This role is ideal for someone looking to make a significant impact within government operations.

Key Responsibilities:

  • Monitoring of PNC service and responding to service impacting alerts
  • Monitoring of Service Now queue and processing of INC's and Password requests to customers
  • Running of weekly and monthly batch work for Forces and Law Agencies, Processing of ad hoc Batch work
  • Re-setting of passwords for customers
  • Monitoring of critical network alerts and ensuring encrypted data is successfully transmitted
  • Liaising with Incident Management, Service Desk, and technical teams

Essential Skills and Experience:

  • Interpersonal skills, with an ability to communicate effectively and professionally
  • Ability to work as part of a team
  • Willingness to learn new technologies
  • Analytical and problem-solving skills
  • Demonstrating a strong sense of ownership and drive to follow tasks through to completion
  • Maintaining customer focus

Desirable Skills and Experience:

  • Performing a similar role within the Civil Service or at other organisations
  • Understanding and / or experience of ITIL Service Management
  • Understanding of Lean, Agile and DevOps principles within a Product-centric delivery model

Essential Qualifications:

An understanding of Microsoft Suite, any previous customer service experience

Desirable Qualifications:

Any previous monitoring experience

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