Quality Assurance Specialist

2 months ago


Ely, Cambridgeshire, United Kingdom Thorlabs Full time
About the Role

We are seeking a highly skilled Quality Assurance Specialist to join our team at Thorlabs. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality of our products and services.

Key Responsibilities
  • Conduct incoming and outgoing inspections of components and assemblies to ensure compliance with dimensional and visual specifications.
  • Operate manual measuring equipment and assist in developing Standard Operating Procedures (SOPs) for inspection processes.
  • Liaise with production team leaders to identify and resolve quality-related issues.
  • Escalate repeated quality process-related concerns to the Quality Engineering team for root cause analysis and corrective action implementation.
  • Maintain effective communication with suppliers, internal and external customers, and update them on the status of RMA, NCR, or corrective action reports.
  • Coordinate and communicate with internal and external RMA & Quality teams to ensure compliance of products.
  • Perform administrative tasks such as raising NCRs, corrective actions reports, and logging faults.
  • Assist with stock control in the RMA and Q1 warehouses, process RMA sales orders, and support product recalls.
  • Ensure that RMA and Quality departmental KPIs are consistently met.
Requirements
  • Good understanding of metrology and previous use of measuring tools and equipment.
  • Understanding of software and measurement systems.
  • Detail-oriented with ability to interpret technical drawings and documentation.
  • Computer literate with experience using Word, Excel, and PowerPoint.
  • Ability to multitask, time manage, and work independently.
  • Ability to identify and resolve problems quickly.
  • Adhering to core values and driven positive attitude.
  • Ability to take initiatives and approach continuous improvement activities positively.
  • Receptive to new challenges and expanding current knowledge.
  • Quick learner.
  • Excellent written and verbal communication skills.
What We Offer
  • Competitive salary and excellent benefits package, including pension, health care, and 25 days holiday plus public holidays.
  • Opportunities for in-house customized training and development to accelerate career progression.
  • Free onsite parking, free refreshments, and an entertainment area in our large canteen.


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