Floor Team Member

2 days ago

Chester, Cheshire, United Kingdom Chester Zoo Full time

Job Summary

We are seeking a highly motivated and customer-focused Floor Team Member to join our team at Chester Zoo. As a key member of our front of house team, you will be responsible for providing exceptional customer service to our guests, ensuring a warm and welcoming experience in our award-winning British Gastro-pub, The Oakfield.

Key Responsibilities

  • Welcoming and seating guests in a timely and efficient manner
  • Providing exceptional customer service to all guests, responding to their needs and resolving any issues promptly
  • Taking orders and providing recommendations of our food and drink options, ensuring accurate and timely delivery
  • Preparing drinks and serving food and drinks to tables, maintaining a high level of presentation and quality
  • Keeping The Oakfield clean, tidy, and well-stocked, adhering to health and safety standards

Working Environment

You will work a variety of shifts, including during our core zoo opening hours, as well as early morning or evening work for events such as weddings and corporate functions or late-night opening. Contract hours are a minimum of 20 per week, worked 5 days out of 7 on a rota basis, including weekends and bank holidays. Additional hours are available during busy periods, and overtime will be paid.

Benefits

  • Permanent contract
  • £11.44 per hour
  • 33 days annual leave (based on working 5 days per week)
  • Annual holiday buy/sell scheme
  • Staff pass for zoo visits during time off, plus multiple complimentary tickets for friends and family
  • Free travel to and from work on the X1 bus service from Chester and Ellesmere Port
  • Healthcare plan and employee assistance programme
  • Discounted gym membership
  • Discounts on cinema tickets, restaurants, high street shops, and more via Perks
  • Pension scheme with generous employer contributions

Requirements

  • Excellent customer service skills, ideally gained in a similar environment such as a leading British Gastro-pub
  • Excellent communication skills and teamwork
  • A good level of numeracy and literacy, to help with taking orders, reading menus, and processing payments
  • Cash handling experience
  • Due to licensing requirements, you must be aged 18 or older

Desirable Requirements

  • Experience of working functions and events such as weddings and corporate meetings, although full training will be given
  • Bar experience would be desirable

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