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Floor Team Member

2 months ago

Chester, Cheshire, United Kingdom Chester Zoo Full time

Job Summary

We are seeking a highly motivated and customer-focused Floor Team Member to join our team at Chester Zoo. As a key member of our front of house team, you will be responsible for providing exceptional customer service to our guests, ensuring a warm and welcoming experience in our award-winning British Gastro-pub, The Oakfield.

Key Responsibilities

  • Welcoming and seating guests in a timely and efficient manner
  • Providing exceptional customer service to all guests, responding to their needs and resolving any issues promptly
  • Taking orders and providing recommendations of our food and drink options, ensuring accurate and efficient service
  • Preparing drinks and serving food and drinks to tables, maintaining high standards of presentation and quality
  • Keeping The Oakfield clean, tidy, and well-stocked, adhering to health and safety standards

Benefits

  • Permanent contract with a minimum of 20 hours per week, worked 5 days out of 7 on a rota basis, including weekends and bank holidays
  • Competitive hourly rate of £11.44
  • 33 days annual leave (based on working 5 days per week)
  • Annual holiday buy/sell scheme
  • Staff pass for unlimited visits to the zoo during your time off, plus multiple complimentary tickets for friends and family
  • Free travel to and from work on the X1 bus service from Chester and Ellesmere Port
  • Healthcare plan and employee assistance programme
  • Discounted gym membership
  • Discounts on cinema tickets, restaurants, high street shops, and more via Perks
  • Pension scheme with generous employer contributions

Requirements

  • Excellent customer service skills, ideally gained in a similar environment such as a leading British Gastro-pub
  • Excellent communication skills and teamwork
  • A good level of numeracy and literacy, to help with taking orders, reading menus, and processing payments
  • Cash handling experience
  • Due to licensing requirements, you must be aged 18 or older

Desirable Requirements

  • Experience of working functions and events such as weddings and corporate meetings, although full training will be given
  • Bar experience would be desirable