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Healthcare Service Manager
3 months ago
Position: Service Centre Manager
Compensation: £55,000 - £60,000 + Benefits
The Advocate Group is collaborating with a prominent entity in the UK healthcare industry, recognized for its commitment to clinical excellence and comprehensive service delivery. This organization has expanded to manage over 30 long-term contracts, catering to more than 400,000 users.
We are seeking a Service Centre Manager who is motivated by achieving high standards of success and quality. This role involves accountability for local contracts and ensuring the delivery of exceptional outcomes and performance across the team.
Key Responsibilities:
- Align operational objectives with business and client requirements.
- Lead the Service Centre with authority and decisiveness.
- Support essential business goals and enhancements to IT systems.
- Proactively address financial challenges and implement effective solutions.
- Evaluate site performance, suggest improvements, and introduce new requirements.
- Develop and share best practices to enhance operational efficiency.
- Encourage employee growth and reduce turnover through strong leadership.
- Oversee budgets, manage resource allocation, and prepare management reports.
- Build customer relationships, engage in meetings, and improve service delivery.
- Ensure adherence to health, safety, quality, and environmental regulations, enforcing company policies and legal requirements.
Skills and Qualifications:
- Demonstrated leadership skills, including conflict resolution and team development.
- Strong decision-making capabilities, particularly in critical situations.
- Self-motivated with a focus on quality and profitability.
- Effective time management and project management abilities.
- Experience in customer service and a strong customer-oriented approach.
- Proficient in managing personnel and navigating change processes.
- Knowledge of budgeting and financial systems.
- In-depth technical understanding of the industry and its systems.
- Strong analytical skills and attention to detail.
- Proficient in relevant IT applications.
If you are prepared to advance your career and contribute to the growth of a dynamic organization, we encourage you to consider this opportunity.
The Advocate Group is a premier recruitment partner in the UK for the FMCG and consumer product sectors. We are committed to equal opportunity employment and welcome applications from all qualified individuals, regardless of race, gender, disability, religion/belief, sexual orientation, or age. By applying for this position, you agree to our Privacy Policy, available on our website. Please note that The Advocate Group is acting as an employment agency for this vacancy.
