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Sales Floor Supervisor

2 months ago

Plymouth, Plymouth, United Kingdom Pandora AS Full time

Job Summary:

The Store Supervisor is a key role within Pandora A/S, responsible for overseeing the daily operations of our retail store. As a Store Supervisor, you will be the brand ambassador, driving sales and customer satisfaction while ensuring a seamless shopping experience.

Key Responsibilities:

  • Store Operations:
    • Act as key holder for the store and ensure the relevant store opening/closure procedure is actioned
    • Cashing up and reconciling the till systems
    • Assist the store management with administrative duties including recruitment and conducting investigations and disciplinary hearings if required
    • Assisting with product and POS deliveries; unloading and storing in the correct spaces in store
    • Operating the till system, handling financial transactions including returns and exchanges, and anything escalated by the wider team
    • Always being alert while on the shop floor and following company security policies and procedures, to keep the wider team and customers safe
  • Sales and Customer Service:
    • Monitor store sales figures
    • Handle serious complaints that have been escalated
    • Achieve and exceed individual and store sales targets by using effective selling skills; focusing on up-selling, UPT, ATV and productivity
    • Build the bond between our brand and our customer, by answering queries, providing exemplary service and adapting your approach depending on individuals personalities and needs
  • Team Management:
    • Share your Pandora product knowledge with the wider team
    • Run shop floor coaching sessions to unlock the team's sales potential

Requirements:

  • Proven experience in driving sales and profitability in store
  • A passion for driving a culture of exemplary customer service
  • Strong communication skills in order to establish and coach a high performing team
  • The ability to be adaptable and flexible to changing business needs
  • A positive, can-do attitude with a contagious enthusiasm for Pandora product and core values
  • A well-presented appearance with a taste for desirable products and a passion for retail

Benefits:

  • A competitive hourly rate of pay
  • Monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets achieved)
  • A generous annual jewellery uniform allowance that you can spend on jewellery to express yourself and your individuality
  • Access to our online benefits platform with plentiful retail, hospitality and entertainment discounts
  • Free support for you and your loved ones through 'Retail Trust' on all things health and wellbeing, financial advice, legal aid and lots more
  • Parties, incentives and gifts throughout the year