Coffee Equipment Specialist

1 week ago

Slough, Slough, United Kingdom Shannon White Ltd Full time

Job Title: Coffee Equipment Specialist

Company: Shannon White Ltd

Location: Nationwide

Job Type: Full-time

Salary: Up to £33,580 per annum

Hours: 7am-4pm, Monday to Friday

Job Description:

We are seeking a highly motivated and experienced Coffee Equipment Specialist to join our team at Shannon White Ltd. As a Coffee Equipment Specialist, you will be responsible for providing exceptional customer service and technical support to our clients across the UK.

Key Responsibilities:

  • Carry out a broad range of coffee equipment repair and preventative maintenance tasks from fault finding to diagnosis, ensuring all coffee equipment is left in a good working order.
  • Work proactively with our central call centre, taking day-to-day instructions and keeping them updated to ensure waiting customers are kept informed.
  • Comply with all on-site arrival procedures, making contact with a manager/supervisor on site to introduce yourself and seek permission to commence work on equipment.
  • Adhere to Health and Safety procedures, undertaking risk assessments to ensure it is safe to work and bring any risks to the attention of the company management.
  • Complete all necessary on-line job sheets, time sheets, and supporting documentation as required, ensuring it is reviewed and completed prior to leaving premises, to validate client satisfaction.
  • Keep in good working order all tools, equipment, and vehicles supplied by the company, reporting any faults, breakages, or equipment failures to your line manager daily.
  • Provide agreed spare parts stocks via hand-held unit to ensure that parts are invoiced to the customer, deducted from stock, and replenished to maintain your vehicle stock inventory.

Requirements:

  • A confident individual with a passion for customer service and a strong understanding of coffee quality and associated equipment.
  • Demonstrates strong problem-solving skills with an electrical mechanical background.
  • Computer literate with a clean driving license.
  • Self-motivated with a flexible approach to work, location, and hours.

What We Offer:

  • Up to £33,580 per annum salary.
  • Company vehicle.
  • 25 days holiday.
  • Pension.
  • Other company benefits.

How to Apply:

If you feel this role is a good match for your skills and experience, we look forward to hearing from you.

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